topic Re: Text messages in Get Support

Text messages

flager — Wed, 05 Jan 2022 14:40:31 GMT

How can someone receive a text message from me if I did not send them a text message?

Re: Text messages

DL888 — Thu, 07 Nov 2019 13:52:00 GMT

Like the spam calls, maybe someone is spoofing your number...now a day, it is very likely.

Re: Text messages

Dunkman — Thu, 07 Nov 2019 13:53:45 GMT

@flager

More details may be helpful. Does the text message show up on your phone?

Maybe somebody spoof/spam your number?

Re: Text messages

Triguy — Thu, 07 Nov 2019 13:55:53 GMT

It could be possible that you could have a virus that is sending texts to your contact list.

Re: Text messages

Ed404 — Thu, 07 Nov 2019 14:51:30 GMT

When did this begin?

Best to check the list of apps installed and remove anything suspicious. If this issue still persists factory reset the phone.

Re: Text messages

flager — Thu, 07 Nov 2019 15:03:13 GMT

The text message does not show up on my phone... but certainly did on my boss's phone... and this is the first time this has happened. I asked him if perhaps there was another cellular number linked to contact information on his phone and he said no.

Re: Text messages

geopublic — Thu, 07 Nov 2019 15:08:23 GMT

@flager Best to verify if in fact the message was sent from your device without your knowledge. Access selfserve and click on usage history and check to see if an outgoing text was recorded in the logs for the specific date and time.

Re: Text messages

Karnbot13 — Fri, 08 Nov 2019 11:10:52 GMT

Are you part of a group message? The other possility is that the original sender has all replies being sent to the group. I've had it happen to me before when my sister sent out a group message and I got a reply from an unknown number asking who I was

Re: Text messages

flager — Sun, 10 Nov 2019 00:03:56 GMT

Thanks... did check my usage and the message sent to my boss... didn't correspond to usage on my phone... so I suggested that he get his phone checked.

Re: Text messages

Lensky — Sat, 28 Dec 2019 06:57:11 GMT

how come my text messages are sometimes not delivered or sent? and text received are delayed

Re: Text messages

Dunkman — Sat, 28 Dec 2019 07:12:26 GMT

@Lensky wrote:
how come my text messages are sometimes not delivered or sent? and text received are delayed

@Lensky

More details my be helpful. Which makes el phone? Plan? New customer versus old. Anything pattern to the delayed texts? To iPhone users? Etc.

Re: Text messages

Lensky — Sat, 28 Dec 2019 14:08:10 GMT

thanks, I am a new customer and using an iphone 7 but sending text is sometimes not delivered or delayed.

Re: Text messages

ChuckYeah — Sat, 28 Dec 2019 14:38:43 GMT

@Lensky It is best to start your own thread to maximize your responses. But this is likely an imessage issue. Here are a few simple instructions on how to make imessage work better for YOU:

https://www.xfinity.com/mobile/support/article/change-iphone-imessage-to-text

Re: Text messages

Emmamcc902 — Sat, 28 Dec 2019 16:28:59 GMT

It seems someone has hacked your messaging app or spoofed it. If the message doesn't show up on your side that seems to be the only reasonable explanation

Re: Text messages

3s_Plenty — Sat, 28 Dec 2019 16:35:07 GMT

When that has happened to me(and it has with other providers too) i assume it's a signal issue? I know in one of my local grocery stores if i am towards the back, i have no cell service towards the front of the store i do.

Re: Text messages

Bettycaligiuri — Sat, 28 Dec 2019 19:16:18 GMT

It the people you are sending messages to do not have a phone plan, then you need to send imessages using data for them to receive it. Conversely, it could be an issue arising from sending imessages to non-iPhone users. (Pictures for instance do not always send.)

It could be a network issue, but could also be a phone specific issue. I would also try googling the issue on iphone forums to see if other iPhone users have had similar issues and if so, how they remedied them.