topic Re: activating add-on in Get Support

How long does it take to activate add on

quangdat17 — Wed, 05 Jan 2022 14:40:21 GMT

I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

Re: How long does it take to activate add on

gblackma — Thu, 27 Feb 2020 02:39:13 GMT

@quangdat17 deposit funds, buy addon. Its a 2 step process. Once you buy it, If you can see it in your self service account . You can use it. Its almost instantaneous.

@quangdat17 wrote:
I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

Re: How long does it take to activate add on

hairbag1 — Thu, 27 Feb 2020 02:47:30 GMT

@quangdat17 wrote:
I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

You can start using it right away. If it's not working...let us know and we can talk you through some trouble-shooting suggestions.

Re: How long does it take to activate add on

ddeep91 — Thu, 27 Feb 2020 02:49:20 GMT

@quangdat17

@quangdat17 wrote:
I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

As soon as the addon is purchased it would be activated.

I recommend that you restart the phone once you do purchase it.

Cheers!

Re: How long does it take to activate add on

Staliger — Thu, 27 Feb 2020 02:51:01 GMT

@quangdat17 wrote:
I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

@quangdat17 When you buy it, it becomes available right away.

Re: How long does it take to activate add on

Johnc2780 — Sat, 29 Feb 2020 00:46:18 GMT

When I added international minutes, it showed on my withinacvoubt within 30 minutes.

Re: activating add-on

2508808688 — Sat, 29 Feb 2020 04:57:24 GMT

I purchased 200 minutes of US talk about 30 minutes ago but it is not working. I turned the phone off and on again. What can I do?

Re: activating add-on

Anonymous — Sat, 29 Feb 2020 04:59:30 GMT

@xxxxxxxxxwrote:
I purchased 200 minutes of US talk about 30 minutes ago but it is not working. I turned the phone off and on again. What can I do?

If your username is your phone number you might want to get that changed.

Do you still see the amount you paid in your Available Funds?

Do you see the add-on listed under your data & add-ons on your self serve overview page?

Re: activating add-on

CannonFodder — Sat, 29 Feb 2020 05:06:31 GMT

@2508808688 wrote:
I purchased 200 minutes of US talk about 30 minutes ago but it is not working. I turned the phone off and on again. What can I do?

What @Anonymous is getting at, in his reply, is the same thing as the 2nd post in this thread, i.e. buying any add-on is a 2 step process - you have to add the funds to your account, and then you have to go to the add-on page and select the appropriate add-on, and use the "Purchase", or "Buy Now" button(or whatever it's called, without actually going in there to check it out)..... it's not simply adding the appropriate amount of funds to your account, and assuming the system knows which add-on you want, simply based on the amount of funds you add.

The reason those questions were asked, and why I explained as above, is because this is a VERY common mistake made when attempting to buy an add-on.

Re: activating add-on

2508808688 — Sat, 29 Feb 2020 16:01:50 GMT

Thank you. I did the 2 step process. I DID purchase the add-on AND it does appear on my account. I am calling from the US and every time I try a Canadian or US number I get a message saying my plan does not include US roaming. I really need to make calls today and this is frustrating. Thanks for any help.

Re: activating add-on

Anonymous — Sat, 29 Feb 2020 16:21:51 GMT

@xxxxx wrote:
Thank you. I did the 2 step process. I DID purchase the add-on AND it does appear on my account. I am calling from the US and every time I try a Canadian or US number I get a message saying my plan does not include US roaming. I really need to make calls today and this is frustrating. Thanks for any help.

Ah. There's the problem. That add-on is not a roaming add-on for use in the states. You need a roaming add-on to make calls and send texts in the states.

Re: activating add-on

gblackma — Sat, 29 Feb 2020 16:26:46 GMT

@2508808688 repeat the 2 step process buy the correct US 10 day roaming add on. If it includes data, enable roaming and restart your phone If not, just restart. You can keep the other add on purchased in error and use it to make calls from within Canada.

@2508808688 wrote:
Thank you. I did the 2 step process. I DID purchase the add-on AND it does appear on my account. I am calling from the US and every time I try a Canadian or US number I get a message saying my plan does not include US roaming. I really need to make calls today and this is frustrating. Thanks for any help.

Re: activating add-on

2508808688 — Sat, 29 Feb 2020 16:31:36 GMT

Thank you for trying to help me, but I don't understand. The add on I purchased was "200 minutes US and Canada long distance". If that is not the correct add-on, what SHOULD I have purchased? Thanks.

Re: activating add-on

wetcoaster — Sat, 29 Feb 2020 16:40:25 GMT

@
Thank you for trying to help me, but I don't understand. The add on I purchased was "200 minutes US and Canada long distance". If that is not the correct add-on, what SHOULD I have purchased? Thanks.

Or, if you need talk only, the very bottom line of the left hand column.

Re: activating add-on

Anonymous — Sat, 29 Feb 2020 16:55:25 GMT

@2508808688 wrote:
Thank you for trying to help me, but I don't understand. The add on I purchased was "200 minutes US and Canada long distance". If that is not the correct add-on, what SHOULD I have purchased? Thanks.

Public Mobile only works in Canada. There is one exception...roaming with roaming add-ons only for in the US. They all have US Roaming in the name as shown on the above image.

Re: activating add-on

2508808688 — Sat, 29 Feb 2020 17:11:54 GMT

Thank you. Success! So.......you need to purchase the Roaming Package for $15.00 AND the US and Canada Long Distance package for $8.00. That was certainly not clear in the instructions. Thanks for sticking with me on this.

Re: activating add-on

Anonymous — Sat, 29 Feb 2020 17:22:24 GMT

@xxxxx wrote:
Thank you. Success! So.......you need to purchase the Roaming Package for $15.00 AND the US and Canada Long Distance package for $8.00. That was certainly not clear in the instructions. Thanks for sticking with me on this.

No you don't need both. Roaming is for use in the states only. Everything else is for use only in Canada.

The $8 add-on is now kinda extraneous to you. If you don't have the $50 plan then you can keep it on your account for those occassions when you might want to call the states from Canada.

Re: activating add-on

gblackma — Sat, 29 Feb 2020 17:20:05 GMT

No @2508808688 to make and receive calls, send receive messages in the USA. You only needed the $15 10 day US roaming add on.

You can keep the $8 add on and use it to make calls from within Canada to the US. The 200 minutes will not expire and stay until used up.

@2508808688 wrote:
Thank you. Success! So.......you need to purchase the Roaming Package for $15.00 AND the US and Canada Long Distance package for $8.00. That was certainly not clear in the instructions. Thanks for sticking with me on this.