topic Re: Network issues in Get Support

Network issues

Dalex3d — Wed, 05 Jan 2022 14:40:12 GMT

My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

Re: Network issues

gblackma — Thu, 27 Feb 2020 00:00:38 GMT

@Dalex3d could you please explain a little more? I'm trying to figure the problem. Are you having problems connecting to data?

@Dalex3d wrote:
My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

Re: Network issues

Triguy — Thu, 27 Feb 2020 00:03:33 GMT

If you have another phone then try the sim in it. Also try rebooting your phone.

Re: Network issues

gjong26 — Thu, 27 Feb 2020 00:04:12 GMT

Maybe airplane mode is turned on. That would stop your mobile service and data to it.

Re: Network issues

computergeek541 — Thu, 27 Feb 2020 00:05:40 GMT

@Dalex3d wrote:
My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

This could be a network problem, and account issue, or a phone issue. Try your sim card in another phone and try another sim, if possible in your phone.

Also, check devicecheck.ca to see if your device has been mistakenly been blacklisted.

Re: Network issues

flame123 — Thu, 27 Feb 2020 00:06:31 GMT

Have you used any other sim cards with this phone?

Re: Network issues

yanzhiqiang — Thu, 27 Feb 2020 00:06:51 GMT

Remove and reinstall sim card restart your phone, if still not working try another phone with the sim card. you can figure out eather phone's problem or sim's.

Re: Network issues

Dalex3d — Thu, 27 Feb 2020 00:13:11 GMT

Yes, but I think the hardware got burnt

Re: Network issues

gblackma — Thu, 27 Feb 2020 00:15:09 GMT

@Dalex3d Did your SIM work properly in another phone?

@Dalex3d wrote:
Yes, but I think the hardware got burnt

Re: Network issues

Dalex3d — Thu, 27 Feb 2020 00:15:19 GMT

I think the phone's panel got burnt while charging, because the phone detects the sim when inserted but show no network afterwards

Re: Network issues

gblackma — Thu, 27 Feb 2020 00:17:26 GMT

@Dalex3d try manually selecting PM as your network and restart the phone and check to see if WiFi is turned on.

@Dalex3d wrote:
I think the phone's panel got burnt while charging, because the phone detects the sim when inserted but show no network afterwards

Re: Network issues

flame123 — Thu, 27 Feb 2020 00:22:43 GMT

You could try setting an APN.

I found this good video that might help you

https://www.youtube.com/watch?v=dB52UlH13ig

Re: Network issues

petersonguo — Thu, 27 Feb 2020 00:39:12 GMT

It may be simply a sim problem or a problem with your hone's antennae. If you have an internet connection then it is most likely a sim problem.

Re: Network issues

AresPalace — Thu, 27 Feb 2020 01:10:04 GMT

I would try asking a friend or a relative if you could borrow their phone and sim card.

If your friend's sim card works on your phone, it means it's your sim card's problem.

If your sim card works on your friend's phone, it means it's your phones problem.

After finding out which one, it would be easier to find the solution.

Re: Network issues

geopublic — Thu, 27 Feb 2020 01:57:07 GMT

@Dalex3d Try a factory reset. If it's still an issue them go to the Umidigi website and use the flash tool to reinstall the latest firmware.

Re: Network issues

computergeek541 — Thu, 27 Feb 2020 03:01:56 GMT

@flame123 wrote:
You could try setting an APN.
I found this good video that might help you
https://www.youtube.com/watch?v=dB52UlH13ig

Making changes to APN settings could not fix an issue with a customer not being able to connect to the network. APN setttings only allow a customer to use data.