topic Update Credit Card Info in Get Support

Update Credit Card Info

CTB — Wed, 05 Jan 2022 14:40:04 GMT

How do you access your credit card information? I have found it under "Payment" but it does not allow you to edit.

Thank you

Re: Update Credit Card Info

geopublic — Wed, 26 Feb 2020 21:21:17 GMT

Setting up AutoPay means that you earn $2 every 30 days!
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

Re: Update Credit Card Info

popping — Wed, 26 Feb 2020 21:22:25 GMT

@CTB wrote:
How do you access your credit card information? I have found it under "Payment" but it does not allow you to edit.

Thank you

Select Payment tab.

The, Manage My card at the bottom left corner.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Update Credit Card Info

ddeep91 — Wed, 26 Feb 2020 22:06:33 GMT

@CTB wrote:
How do you access your credit card information? I have found it under "Payment" but it does not allow you to edit.

Thank you

@CTB Follow these steps to update your card.

1) Login to Selfserve, click Payment tab.

2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link

"Manage my card - Update or remove my Credit or Visa debit card"

3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replaced this credit card" to update the CC info

Here is a screenshot of where to find it.

Hope this helps

Cheers