topic Re: Trying to set up account. Saying invalid pin in Get Support

Trying to set up account. Saying invalid pin

Gwenstrickland — Wed, 05 Jan 2022 14:39:57 GMT

Re: Trying to set up account. Saying invalid pin

Daps — Wed, 26 Feb 2020 18:03:24 GMT

If you don't know your pin, you'll have to contact moderators.

Click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to set up account. Saying invalid pin

Dunkman — Wed, 26 Feb 2020 18:06:12 GMT

@Gwenstrickland

More details would be helpful.

Does your PM account/plan work right now?

Did you activate at home or in store?

Are you trying to activate self service account or PM Sim card/plan?

Re: Trying to set up account. Saying invalid pin

popping — Wed, 26 Feb 2020 18:11:44 GMT

@Gwenstrickland

When you trying to create your self-serve account, you don't need the 4-digit PIN you created during activation. Instead, PM will send you a 6-digit code as text message.

Re: Trying to set up account. Saying invalid pin

gblackma — Wed, 26 Feb 2020 18:20:39 GMT

@Gwenstrickland don't copy and paste it. Enter it manually

Re: Trying to set up account. Saying invalid pin

scorpio17 — Wed, 26 Feb 2020 18:43:44 GMT

What kind of pin did you try?

You should use 6 digit code that you received on you phone.

Re: Trying to set up account. Saying invalid pin

ddeep91 — Wed, 26 Feb 2020 19:59:57 GMT

@Gwenstrickland

I suggest Contacting the moderators if you are unable to set up the pin still

Click on the green question mark in the white circle at the bottom right of your screen.

This connects to the Autobot Simon. Type moderator and follow the prompts to get to one (CLICK on the "account-specific" question and human and submit a ticket)

Or contact them directly using this Moderator_Team.

Re: Trying to set up account. Saying invalid pin

geopublic — Wed, 26 Feb 2020 20:58:40 GMT

@Gwenstrickland Click here to register your selfserve account.