topic Re: Over-billed? in Get Support

Over-billed?

pharaoh198 — Wed, 05 Jan 2022 14:39:44 GMT

I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?

Re: Over-billed?

RobertQc — Wed, 06 Nov 2019 00:37:35 GMT

@pharaoh198 wrote:
I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?

@pharaoh198Did you look through your account transaction history breakdown to see what the charges have been vs what they were now and what has changed?

GO to https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ and select 6 months and upload a screen shot if you can.

Were the 90 day plan prices increased?

Re: Over-billed?

kselmak — Wed, 06 Nov 2019 00:37:59 GMT

Ask moderators to take s look

Re: Over-billed?

dabr — Wed, 06 Nov 2019 00:38:42 GMT

@pharaoh198 wrote:
I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?

You can submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

If there was any incorrect charges they will be able to issue you an account credit which can be used towards your next billing cycle.

Re: Over-billed?

CS_Agent — Wed, 06 Nov 2019 00:39:29 GMT

Hi pharaoh198,

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

Regards,

Ciprian

PM Mod Team.

Re: Over-billed?

pharaoh198 — Wed, 06 Nov 2019 00:45:13 GMT

Re: Over-billed?

PAULRANG18 — Wed, 06 Nov 2019 00:46:43 GMT

If you were overcharged by mistake, the extra amount will end up in available funds and be used for your next payment. You can contact a moderator, if not satisfied. Click ?, bottom right.

Re: Over-billed?

pharaoh198 — Wed, 06 Nov 2019 00:52:03 GMT

OK, I have filed a ticket. Please scroll up to see my payment history. Did I get over-charged?

Re: Over-billed?

ChuckYeah — Wed, 06 Nov 2019 01:03:26 GMT

It looks to me like you were charged $135 as was intended. A top up of $155 was made which should be $155 plus tax. If your Provincial Tax is 13 %, your after tax topup would be $175.15 showing on your credit card statement. It was higer than you required for your plan and you now have $60 leftover to work toward your next month.

The only question is, did you or Public Mobile initiate that $155 payment. Really, you only needed to pay $95 plus tax to renew your plan this month by my calculations.

It says auto top up so that leads me to believe that PM did the top-up. If this is correct, I'd say you are due back $60 plus taxes. Your money is there, but it didn't have to be.

Re: Over-billed?

dabr — Wed, 06 Nov 2019 01:01:35 GMT

@pharaoh198 wrote:
OK, I have filed a ticket. Please scroll up to see my payment history. Did I get over-charged?

I see the same amount being billed each month and it looks like you have a balance of $60 sitting in your account after the renewal cycle on Nov. 2nd.

Good you've submitted a ticket and I'm sure the moderators will be able to see if something went awry and make the necessary corrections if needed.