topic Re: Registration failed in Get Support

Registration failed

bpappy — Wed, 05 Jan 2022 14:39:32 GMT

It let me finished everything and even pick my number, and plan. I put in my credit card info and it had an error after that, my credit card was charged but I cannot log in with the account information i created. What do I do?

Re: Registration failed

bpappy — Wed, 26 Feb 2020 01:50:26 GMT

Sorry, I just reset my phone and it is working, but i cannot log into my account.

Re: Registration failed

iPhoneUser — Wed, 26 Feb 2020 01:51:44 GMT

@bpappy wrote:
Sorry, I just reset my phone and it is working, but i cannot log into my account.

The only way is.......contact a mod.

Re: Registration failed

geopublic — Wed, 26 Feb 2020 01:52:58 GMT

@bpappy Insert the sim and see if your device connects to the network. If yes, Click here to register your selfserve account.

If not, submit a ticket to PM.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Registration failed

gblackma — Wed, 26 Feb 2020 01:56:18 GMT

@bpappy did you set up your self service account ? Go here to do it https://selfserve.publicmobile.ca/Overview/

If you did, try the reset password link. Remember to check your spam filter too. Welcome to PM.

@bpappy wrote:
It let me finished everything and even pick my number, and plan. I put in my credit card info and it had an error after that, my credit card was charged but I cannot log in with the account information i created. What do I do?

Re: Registration failed

kselmak — Wed, 26 Feb 2020 02:46:23 GMT

Hi @bpappy

There is no need to contact moderators.

If your phone is working and your selfserve was not created though can create it here

https://selfserve.publicmobile.ca/self-registration/

Welcome to public mobile

Re: Registration failed

scorpio17 — Wed, 26 Feb 2020 03:07:33 GMT

Agree. Also try to login in another browser or use incognito mod. Sometimes it helps.

@gblackma wrote:
@bpappy did you set up your self service account ? Go here to do it https://selfserve.publicmobile.ca/Overview/
If you did, try the reset password link. Remember to check your spam filter too. Welcome to PM.

Re: Registration failed

ron2577 — Wed, 26 Feb 2020 03:09:31 GMT

Hi,

If you're still having issues with creating your profile, or logging in, try using Google Chrome.

Hope that helps.

Cheers,

Ron

Re: Registration failed

moalkhatib — Wed, 26 Feb 2020 03:38:43 GMT

dont top up one more time

nothing is lost

any money topped up will stay as credit in your account

restart the handset

contact moderators at Moderator_Team

all will be resolved

no panic