topic Re: ad on wait time in Get Support

ad on wait time

taralum — Wed, 05 Jan 2022 14:39:16 GMT

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

Re: ad on wait time

gblackma — Tue, 25 Feb 2020 22:51:38 GMT

@taralum If you see it in your self service account , then its useable.

@taralum wrote:
Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

Re: ad on wait time

kselmak — Tue, 25 Feb 2020 22:55:00 GMT

Should be instant right after there payment went through

Re: ad on wait time

Staliger — Tue, 25 Feb 2020 22:56:43 GMT

@taralum wrote:
Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

@taralum Should be available right away after purchase. Is it in your self-account?

Re: ad on wait time

CannonFodder — Tue, 25 Feb 2020 23:01:14 GMT

@taralum Maybe tell us which add-on you're referring to..... am thinkin' that if it's one of the U.S. add-ons, it MIGHT be an issue with needing to enable roaming, manually picking one of the available U.S. networks, and/or resetting the phone.....

Re: ad on wait time

moalkhatib — Tue, 25 Feb 2020 23:15:55 GMT

right away, you might need to restrat your handset!

Re: ad on wait time

smiley3 — Tue, 25 Feb 2020 23:16:14 GMT

Yeah, if it's the US roaming one you should wait until your going to get it, because it lasts exactly 10 days from purchase!

Re: ad on wait time

taralum — Tue, 25 Feb 2020 23:16:26 GMT

It is the international talk ad on.

Re: ad on wait time

CannonFodder — Tue, 25 Feb 2020 23:19:56 GMT

@taralum Ok then, does it show up, as @Staliger asked, in your self-serve account? If not, could it be that you made the common mistake of simply adding the correct amount of money to your account, to purchase that add-on, but didn't actually go into the add-on section and make the purchase? 🤔

Re: ad on wait time

geopublic — Tue, 25 Feb 2020 23:21:24 GMT

@taralum wrote:
It is the international talk ad on.

@taralum Purchasing an add-on is a two step process. First you fund your account then you purchase it. Once completed then the add-on appears on the landing page of your selfserve.

If you add-on is there then make sure that the country you are trying to call is included in the list of allowed countries to call.

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: ad on wait time

CannonFodder — Tue, 25 Feb 2020 23:24:16 GMT

@taralum And just in case the add-on hasn't actually been purchased yet, here's a link to a guide on how to do it: How to purchase add-ons

Re: ad on wait time

smiley3 — Tue, 25 Feb 2020 23:24:43 GMT

Yep, should be usable right away if it's on your account then.

Re: ad on wait time

popping — Tue, 25 Feb 2020 23:47:09 GMT

@taralum

Add-on should be active shortly after purchase.

Check you overview page for usage line for your purchased add-on.

I have a $15 plan and purchaed a $5 500 minutes add-on. Refer to the following for details.

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	11 / 100 MIN
250 MB at 3G speed	24.530 / 250 MB
500 min Canada-Wide Long Distance	0 / 500 MIN

If you do not see the add-on you purchased, you had not purchased your add-on yet.

Is your fund for the add-on still in your account as available fund?

If yes, you need to purchase the add-on using the fund you added to your account earlier.

Re: ad on wait time

KristenJadie — Fri, 06 Nov 2020 17:01:26 GMT