topic Re: Can not send SMS in Get Support

Can not send SMS

marimacas — Wed, 05 Jan 2022 14:39:14 GMT

Hello all,

Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?

I can make a phone call today, but it is unstable. SMS/MMS is not working yet.

I restarted my phone many times and nothing changed.

Thanks.

Re: Can not send SMS

gblackma — Tue, 25 Feb 2020 22:19:11 GMT

@marimacas What's the make and model of your phone ? And is data enabled?

@marimacas wrote:
Hello all,
Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?
I can make a phone call today, but it is unstable. SMS/MMS is not working yet.
I restarted my phone many times and nothing changed.
Thanks.

Re: Can not send SMS

marimacas — Tue, 25 Feb 2020 22:24:11 GMT

iPhone 6s, data is enabled. Thanks

Re: Can not send SMS

Staliger — Tue, 25 Feb 2020 22:25:56 GMT

@marimacas wrote:
Hello all,
Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?
I can make a phone call today, but it is unstable. SMS/MMS is not working yet.
I restarted my phone many times and nothing changed.
Thanks.

@marimacas Previously everything worked well? Do you have strong signal? One of the solutions I can propose is to send a message to moderators, and they can restart your account from their end. It helped me 2 days ago with the same problem: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not send SMS

ddeep91 — Tue, 25 Feb 2020 22:27:07 GMT

@marimacas wrote:
Hello all,
Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?
I can make a phone call today, but it is unstable. SMS/MMS is not working yet.
I restarted my phone many times and nothing changed.
Thanks.

I am using iPhone 6s as well and my SMS/MMS are going through fine. Try putting the phone on airplane mode and turn off the phone. Take the Simcard out and insert it back.

Turn the phone back on and turn off the airplane mode.

see if this fixes the issue.

Cheers

Re: Can not send SMS

Anonymous — Tue, 25 Feb 2020 22:27:57 GMT

@marimacas wrote:
Hello all,
Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?
I can make a phone call today, but it is unstable. SMS/MMS is not working yet.
I restarted my phone many times and nothing changed.
Thanks.

In iMessage make sure SMS is on.

MMS requires data mode on. (plan data not needed) Are you able to browse the web?

Re: Can not send SMS

kselmak — Tue, 25 Feb 2020 22:38:26 GMT

@marimacas

Can you test your sim in another phone? This way you know if it is service or the device.

Thanks

Re: Can not send SMS

marimacas — Tue, 25 Feb 2020 22:37:13 GMT

Tried as many ways as I know ...

I can browse web sites, but it takes time to connect or timeout.

Re: Can not send SMS

Anonymous — Tue, 25 Feb 2020 22:40:23 GMT

@marimacas wrote:
Tried as many ways as I know ...
I can browse web sites, but it takes time to connect or timeout.

Is this phone new to you? Your SIM just put in? Or have you had it for a while and just suddenly this is happening?

I'm not an Apple guy but can you connect your phone via USB to a computer running iTunes and get any carrier updates.

Re: Can not send SMS

marimacas — Tue, 25 Feb 2020 22:40:36 GMT

It worked with my android phone (Asus ZenFone2).

Re: Can not send SMS

gblackma — Tue, 25 Feb 2020 22:41:08 GMT

Try @Staliger 's suggestion, what s your signal strength like when this happens?

@marimacas wrote:
Tried as many ways as I know ...
I can browse web sites, but it takes time to connect or timeout.

Re: Can not send SMS

gblackma — Tue, 25 Feb 2020 22:44:13 GMT

If it works properly with your Android phone and intermitingly with your iPhone, it sounds like it may be a contact problem with your iPhone . You may have to take it into the store.

@marimacas wrote:
It worked with my android phone (Asus ZenFone2).

Re: Can not send SMS

marimacas — Tue, 25 Feb 2020 22:45:43 GMT

I switched to iPhone 6 last December. The phone is working without problems.

I don't know why the connection problem started suddenly.

Re: Can not send SMS

kselmak — Tue, 25 Feb 2020 22:53:50 GMT

@marimacas wrote:
I switched to iPhone 6 last December. The phone is working without problems.
I don't know why the connection problem started suddenly.

Hi @marimacas

It would be nice to try it on another phone.

The soldering in the phone may be going.

Sim may pickup some dirt.

There may be something with your account.

One of my phones I(guess because of heat) expanded a bit and contacts were giving, you might have bumped it when hanging your jacket or bag, or maybe it's all fine and your service gotr affected by some changes they did to the system and has to be reprovisioned

Re: Can not send SMS

CannonFodder — Tue, 25 Feb 2020 23:06:35 GMT

@Anonymous wrote:
In iMessage make sure SMS is on.
MMS requires data mode on. (plan data not needed) Are you able to browse the web?

@marimacas Given the title of this thread, have you tried the advice @Anonymous gave you in the post I quoted?

Re: Can not send SMS

geopublic — Tue, 25 Feb 2020 23:28:30 GMT

@marimacas wrote:
I switched to iPhone 6 last December. The phone is working without problems.
I don't know why the connection problem started suddenly.

@marimacas Known issue with older iPhones (google for more info). If it works with another device then it's a hardware antenna issue.

Maybe try a network reset.

Re: Can not send SMS

marimacas — Wed, 26 Feb 2020 00:24:19 GMT

@Staliger I will contact to a moderator.

Thanks again to all for your help!

Re: Can not send SMS

kselmak — Wed, 26 Feb 2020 00:30:40 GMT

@marimacas wrote:
@Staliger I will contact to a moderator.

Thanks again to all for your help!

I still think you should try it on your old or some other phone, if it's not account related problem moderators cannot help