topic Data usage in Get Support

Data usage

noureldarieby — Wed, 05 Jan 2022 14:38:57 GMT

Hi everyone,

I didn't get the 1 GB of data this month, My bill cycle starts on the 21 of each month. I checked my Snapchat once and after that couldn't access my data. When I check the overview page I don't see any data left. This happened to me last month as well.

Re: Data usage

Anonymous — Tue, 25 Feb 2020 15:36:03 GMT

@noureldarieby wrote:
Hi everyone,
I didn't get the 1 GB of data this month, My bill cycle starts on the 21 of each month. I checked my Snapchat once and after that couldn't access my data. When I check the overview page I don't see any data left. This happened to me last month as well.

What plan are you on?

The "bill cycle" is not a set day. It floats on 30 day terms.

Re: Data usage

metropublic — Tue, 25 Feb 2020 15:38:36 GMT

@noureldarieby wrote:
Hi everyone,
I didn't get the 1 GB of data this month, My bill cycle starts on the 21 of each month. I checked my Snapchat once and after that couldn't access my data. When I check the overview page I don't see any data left. This happened to me last month as well.

@noureldarieby Plan renewals are 30 days in duration not monthly so the date will change. If your plan was renewed and data was initially working then it stopped, more than likely you ran out of data. Check the data usage on your device to see if any of the Apps used a large amount of data.

If you still think the issue was that the data counter was not reset properly then ask PM to check it by submitting a ticket.

Re: Data usage

noureldarieby — Tue, 25 Feb 2020 15:38:36 GMT

The $25 plan, and it has been more than 30 days

Re: Data usage

darlicious — Tue, 25 Feb 2020 15:38:39 GMT

@noureldarieby Are you on the $25 plan? so you didn't recieve the 500mb+500mb (1gb) plan data or are you talking about the 1gb holiday data add on...that is one time and does not renew.

Re: Data usage

Dunkman — Tue, 25 Feb 2020 15:40:17 GMT

@noureldarieby

Check your data usage history. The data tracker is usually fairly accurate. If you don't see the data counter, that usually means that you ran out.

In your phone settings, you can restrict the apps that use data.

Re: Data usage

noureldarieby — Tue, 25 Feb 2020 15:40:18 GMT

I think I have to contact PM. I checked my usage and I only used a fraction of Mb.

Thank you

Re: Data usage

noureldarieby — Tue, 25 Feb 2020 15:41:21 GMT

I didn't receive the 500mb+500mb (1gb) plan data

Re: Data usage

darlicious — Tue, 25 Feb 2020 15:43:51 GMT

@noureldarieby So when your plan renewed a few days ago the plan data never appeared in your account? If so you should contact the moderators to look into it.

Re: Data usage

moalkhatib — Tue, 25 Feb 2020 23:14:13 GMT

Yeah it happened that I allowed the system to update over cellular data and it consumed all data, so restrict updates to wifi only

Re: Data usage

darlicious — Wed, 26 Feb 2020 01:48:11 GMT

@moalkhatib Oops! Enable your data saver and restrict background data on most of your apps will help stretch your 1gb data even farther....next month! Take time to enjoy the crocuses instead.