topic Re: Voice mail in Get Support

Voice mail

audet1961 — Wed, 05 Jan 2022 14:38:54 GMT

Bonjour, i just transfert from kooko to public mobile and i don't have my voice mail anymore.

Re: Voice mail

gblackma — Tue, 25 Feb 2020 12:09:21 GMT

Good morning @audet1961 did you set up your PM voicemail? And by transfer did you port from Koodo, what type of account was it? And when was it done? What is the make and model of your phone ? Thanks.

@audet1961 wrote:
Bonjour, i just transfert from kooko to public mobile and i don't have my voice mail anymore.

Re: Voice mail

gjong26 — Tue, 25 Feb 2020 12:05:51 GMT

Once you transfer to PM I believe you would loose all your vm from koodoo. You would have to setup your PM voicemail.

Re: Voice mail

geopublic — Tue, 25 Feb 2020 13:09:34 GMT

@audet1961 To setup your voicemail read this article:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: Voice mail

audet1961 — Tue, 25 Feb 2020 13:57:20 GMT

It says that i don't have voicemail Number on my sim card

Re: Voice mail

gblackma — Tue, 25 Feb 2020 13:59:41 GMT

@audet1961 is that the message that you get when you hold down 1 on your phone? What's the make and model of your phone?

@audet1961 wrote:
It says that i don't have voicemail Number on my sim card

Re: Voice mail

audet1961 — Tue, 25 Feb 2020 14:11:15 GMT

I did set up my voice mail but it is not on my SIM card

Re: Voice mail

audet1961 — Tue, 25 Feb 2020 14:13:50 GMT

Yes it a LG X power 2

Re: Voice mail

gblackma — Tue, 25 Feb 2020 14:14:01 GMT

If you press and hold 1 down @audet1961 , can you access your voicemail ?

@audet1961 wrote:
I did set up my voice mail but it is not on my SIM card

Re: Voice mail

audet1961 — Tue, 25 Feb 2020 14:19:33 GMT

No i have to enter my cell #

Re: Voice mail

gblackma — Tue, 25 Feb 2020 14:26:36 GMT

@audet1961 is this a new phone ? It seems that with LG, once the phone was used with a previous provider at minimum a network reset and usually a factory reset is required. Try a network reset first, manually select PM as your network and restart your phone. If this doesn't work a factory reset is required to enable it to work properly on PM.

@audet1961 wrote:
Yes it a LG X power 2

Re: Voice mail

audet1961 — Tue, 25 Feb 2020 14:41:43 GMT

Thank you very much

Re: Voice mail

Yuel — Tue, 25 Feb 2020 15:06:39 GMT

Thank you!

Re: Voice mail

audet1961 — Wed, 26 Feb 2020 02:42:43 GMT

Bonjour, I did everything you said, a reset to factory and it still don't have my voicemail on my SIM card. Even the phone doesn't have a phone #. Hard to explain

Re: Voice mail

gblackma — Wed, 26 Feb 2020 02:46:16 GMT

Contact a moderator and ask the, to reset your SIM. @audet1961 use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Price-Add-ons/m-p/501304/highlight/true#M64735

Keep an eye on the envelope top right of your screen. The reply will come there.