topic Re: Autopay in Get Support

Autopay

Pmw18 — Wed, 05 Jan 2022 14:38:39 GMT

Hi All I suspend the phone and when I top up amount due reset to zero but phone still suspended. Please help ??

Re: Autopay

nightbrad — Mon, 04 Nov 2019 12:52:43 GMT

I'm not sure I understand your problem. Try clicking the white question mark to on the page to speak with a live chat agent.

Re: Autopay

Triguy — Mon, 04 Nov 2019 12:54:36 GMT

Try the lost/stolen feature. You could potentially lose any rewards. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment. if you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Autopay

geopublic — Wed, 13 Nov 2019 16:08:47 GMT

@Pmw18 Try adding $1 to your account and restart your phone. If it's still suspended submit s ticket.

To submit a ticket to Public Mobile do the following:

Re: Autopay

PAULRANG18 — Mon, 04 Nov 2019 17:59:18 GMT

Best to contact a moderator for any complicated issue instead of going through a difficult process trying to resolve it. Click ?, bottom right, and follow instructions.

Re: Autopay

computergeek541 — Tue, 05 Nov 2019 03:13:06 GMT

@PAULRANG18 wrote:
Best to contact a moderator for any complicated issue instead of going through a difficult process trying to resolve it. Click ?, bottom right, and follow instructions.

I know that repitition can happen by accident, but please try to read through a thread before replying. This answer was given hours prior.