topic Re: auto pay not working in Get Support

auto pay not working

pablov — Wed, 05 Jan 2022 14:38:30 GMT

as far as I can tell I have auto payment set up (I'm getting a credit for it) yet today I had to manually pay for my bill..my account had actually been de activiated

Now, last month I had another credit card on it (a temporary one). I removed that card and put in my current card a while back. the card work as it's the one I made a payment with. is there a reason the auto payment would not work?

thanks

Re: auto pay not working

cellphoneuser1 — Mon, 04 Nov 2019 02:05:54 GMT

@pablov, did you try using your phone? During renewal, account will say expired for no reason.

Re: auto pay not working

Luddite — Mon, 04 Nov 2019 02:06:29 GMT

@pablov wrote:
Hi
as far as I can tell I have auto payment set up (I'm getting a credit for it) yet today I had to manually pay for my bill..my account had actually been de activiated
Now, last month I had another credit card on it (a temporary one). I removed that card and put in my current card a while back. the card work as it's the one I made a payment with. is there a reason the auto payment would not work?

thanks

No reason; it should work without fail. Mine has for 4 years.

Is your phone working and account look correct now?

Re: auto pay not working

Dunkman — Mon, 04 Nov 2019 02:07:03 GMT

@pablov

Sometimes there are glitches with autopay. If you were able to manually pay today, the credit card information is fine.

Some regulars on the forum actually will manually load funds before due date just to avoid autopay failures.

Re: auto pay not working

Luddite — Mon, 04 Nov 2019 02:09:19 GMT

@cellphoneuser1 wrote:
@pablov, did you try using your phone? During renewal, account will say expired for no reason.

Also, "suspended" if you watch thoughout the night (eastern time ). HOWEVER, your phone should keep working.

Re: auto pay not working

pablov — Mon, 04 Nov 2019 03:35:39 GMT

yes, that's how I found out the account was no longer active, I tried calling and I got a "suspended account" message. could no longer send text with iMessage because my data was also off

Re: auto pay not working

pablov — Mon, 04 Nov 2019 03:44:31 GMT

yes, working now..but only after I paid manually