topic Re: Need to swap sim on newly activation in Get Support

Need to swap sim on newly activation

Manvirbhangu — Wed, 05 Jan 2022 14:38:24 GMT

Hi Moderators,

I just got my new connection today of $40 plan and it says No Sim. The dealer said the SIM card might be damaged and you need to contact Community Moderators to swap the sim. I got the SIM card. Here are the details.

phone number is
my old sim number is

my new sim number is

my name is , DOB . If you need address and further information let me know.

Edited by computergeek541: personal information removed

Re: Need to swap sim on newly activation

srlawren — Mon, 24 Feb 2020 22:00:36 GMT

@Manvirbhangu you've just accidentally given the entire internet enough infromation to SIM jack you and/or steal your identity. Please, never ever post your full name, phone number, and DATE OF BIRTH in a public forum! Oh my goodness.

EDIT: okay now to your actual problem. It's pretty rare that SIM cards are defective. What is the brand and model of your phone? What are the symptoms you get when you try to make a call or send a text message?

Re: Need to swap sim on newly activation

Staliger — Mon, 24 Feb 2020 21:59:54 GMT

@Manvirbhangu send a message directly to mods: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to swap sim on newly activation

Manvirbhangu — Mon, 24 Feb 2020 22:30:26 GMT

I tried the sim card in my iPhone 11pro max and in a Samsung galaxy s10 it just said no SIM card so I got a new sim card from the store. He told me to post on here and get the moderator to swap my sim.

Re: Need to swap sim on newly activation

gblackma — Mon, 24 Feb 2020 22:38:27 GMT

@Manvirbhangu did you contact the moderators as @Staliger suggested. They are the ones you need to get in touch with to swap the sim for you. Keep an eye on the private message envelope top right of your screen. You will receive their answer there.

Re: Need to swap sim on newly activation

Manvirbhangu — Mon, 24 Feb 2020 22:37:30 GMT

Yea I private messaged them

Re: Need to swap sim on newly activation

geopublic — Mon, 24 Feb 2020 22:54:05 GMT

@Manvirbhangu No sim sometimes is the result of your account not being provisioned properly. The Mod should be able to fix that. If that is the case just keep the newly purchased SiM as backup.