topic Re: if my cell was lost or stolen in Get Support

if my cell was lost or stolen

tawni45lynn — Wed, 05 Jan 2022 14:38:18 GMT

after losing my cell i had to lose my phone number also , i just paid my mouthly plan of 35$ it was olny days since i paid it and had to call in stolen and by doing so i may lose that 35$ on top of everythinhg else. wish i could in someway call forward my numbers or calls to a friends number...... that would mbe nice

Re: if my cell was lost or stolen

Staliger — Mon, 24 Feb 2020 17:48:26 GMT

@tawni45lynn wrote:
after losing my cell i had to lose my phone number also , i just paid my mouthly plan of 35$ it was olny days since i paid it and had to call in stolen and by doing so i may lose that 35$ on top of everythinhg else. wish i could in someway call forward my numbers or calls to a friends number...... that would mbe nice

@tawni45lynn if phone is lost or stolen, delete your credit card from your autopay account in self-service immediately. Then, suspend account, get new sim, and transfer old number to that sim.

Re: if my cell was lost or stolen

Triguy — Mon, 24 Feb 2020 18:48:04 GMT

You could suspend your account. Once you buy a new sim then change it in your account and unsuspend your account.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: if my cell was lost or stolen

Anonymous — Mon, 24 Feb 2020 17:49:23 GMT

@tawni45lynn wrote:
after losing my cell i had to lose my phone number also , i just paid my mouthly plan of 35$ it was olny days since i paid it and had to call in stolen and by doing so i may lose that 35$ on top of everythinhg else. wish i could in someway call forward my numbers or calls to a friends number...... that would mbe nice

Call in to where?

All you need is an unlocked compatible phone and a new SIM. Then go into your self-serve and Change SIM and Resume service and you're away. Same account, same phone number.

No there's no remote way to call forward your number.

Edit: jeez...I just refreshed...ninja'd

Re: if my cell was lost or stolen

YVR — Mon, 24 Feb 2020 18:01:44 GMT

You can also goto an authorized public mobile dealer to help with your replacement sim purchase.

Like others have said, you will only have to pay for the new sim card and you can transfer your phone number/minutes to your new SIM. Of course, you need a phone still.

Re: if my cell was lost or stolen

darlicious — Mon, 24 Feb 2020 18:06:34 GMT

@tawni45lynn Log into your account and report your phone lost by enabling the lost stolen feature. You can always briefly unsuspend it to call it briefly to see if it is recovered by an honest individual or text it from another phone leaving a message offering a reward for its safe return. Then suspend the service again. Unless you have very secure settings a call to your financial instition and credit cards warning of your loss and temporarily putting a hold on credit cards and online banking etc.... to ensure any fraudulent activity will be stopped while you set up a new SIM card and phone and you can take the appropriate measures to secure your finances.

Re: if my cell was lost or stolen

gblackma — Mon, 24 Feb 2020 18:44:31 GMT

@tawni45lynn You can dial your voicemail from another phone and unconditionally forward it to another number. See here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

However, in this case since your phone is stolen. Do as @darlicious recommends.

Re: if my cell was lost or stolen

Anonymous — Mon, 24 Feb 2020 18:49:00 GMT

@gblackma wrote:
@tawni45lynn You can dial your voicemail from another phone and unconditionally forward it to another number. See here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348
However, in this case since your phone is stolen. Do as @darlicious recommends.

Orly?! I'm not sure that's true. I don't see that in those instructions. Call forwarding is done from the device as far as I know.

Re: if my cell was lost or stolen

popping — Mon, 24 Feb 2020 19:19:30 GMT

@gblackma wrote:
@tawni45lynn You can dial your voicemail from another phone and unconditionally forward it to another number. See here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348
However, in this case since your phone is stolen. Do as @darlicious recommends.

Unfortunately, call forward must be done on a working phone with PM SIM card inserted.

Re: if my cell was lost or stolen

geopublic — Mon, 24 Feb 2020 19:29:35 GMT

@tawni45lynn All the info that you will need when losing your found can be found here:

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

If you have any questions or concerns regarding the above, please let us know.