topic Re: Account in Get Support

Account

westbridge25 — Wed, 05 Jan 2022 14:38:04 GMT

When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

Re: Account

gjong26 — Sun, 23 Feb 2020 20:10:56 GMT

You should be able to manage both of your accounts online. If you haven't done so publicmobile.ca and register your account. You should be able to manage your profile from there and change your email.

Re: Account

ddeep91 — Sun, 23 Feb 2020 20:11:18 GMT

@westbridge25

You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

Re: Account

gblackma — Sun, 23 Feb 2020 20:15:49 GMT

That's unusual @westbridge25 . There should be a unique email address for every account. Contact the moderators and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket) Or contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@westbridge25 wrote:
When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

Re: Account

kselmak — Sun, 23 Feb 2020 20:13:33 GMT

Each account account have one unique email.

You can use allies

Please contact moderators directly to give you access to the missing account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Staliger — Sun, 23 Feb 2020 20:27:07 GMT

@westbridge25 wrote:
When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

@westbridge25 Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

scorpio17 — Sun, 23 Feb 2020 20:30:59 GMT

I don't think they really create 2 accounts for the same email.

Try to create a new account for your husband with different email.

Re: Account

geopublic — Sun, 23 Feb 2020 20:42:06 GMT

@westbridge25 wrote:
When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

@westbridge25 Click here to register for your husband's selfserve account.

Re: Account

popping — Sun, 23 Feb 2020 20:51:27 GMT

@westbridge25 wrote:
When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

When you said "they", I assume that you activate your 2 plans in store. Correct me if I am wrong.

PM activation server will not let us activate 2 accounts with the same email address.

Are both SIM cards working?

If yes and you are using a gmail address, the store rep may have used gmail alias for the second account.

How many PM welcome email did you received after your 2 activation?

Re: Account

Dunkman — Sun, 23 Feb 2020 21:16:31 GMT

@westbridge25

As stated above, need to have different email addresss for each self service account/PM phone number. From others on the forum in the past, when customers use the same email address for more than one account, it was done in error.

You will need to contact moderator to gain access to 2nd plan/account. Expect up to one to two day response time (usually within a few hours)