topic Re: over charge? in Get Support

over charge?

orcsun — Wed, 05 Jan 2022 14:38:03 GMT

I channged my plan from $35 to $25 a week ago and I have $6 reward, but I just checked my payment history. I was charged $30.24.

Is it right?

Re: over charge?

kselmak — Sat, 02 Nov 2019 18:51:25 GMT

It doesn't sound right

Can you screenshot the payment history

You are most likely have to contact moderators to sort out

Re: over charge?

hairbag1 — Sat, 02 Nov 2019 19:03:07 GMT

@orcsun wrote:
I channged my plan from $35 to $25 a week ago and I have $6 reward, but I just checked my payment history. I was charged $30.24.

Is it right?

Click on the ? in lower right side of screen to start process of moderator assistance. Type "overcharged" and follow along until Contact Moderator. They'll get back to you to explain your charges and make corrections if due.

Re: over charge?

Dunkman — Sat, 02 Nov 2019 20:49:49 GMT

@orcsun

Some people were missing their rewards last week. Check your payment history page. Supposedly, PM will credit your account.

If missing, contact moderator as described above

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewards-upon-plan-renewal/m-p/442915