topic Re: Update Credit Card in Get Support

Update Credit Card

cqi — Wed, 05 Jan 2022 14:37:57 GMT

I updated Credit card on payment day morning, when can I get my service reactivated?

Re: Update Credit Card

ChuckYeah — Sat, 02 Nov 2019 13:57:08 GMT

If your balance already covers your plan cost, try clicking reactivate and making a $1 payment.

Re: Update Credit Card

computergeek541 — Sat, 02 Nov 2019 13:57:13 GMT

@cqi wrote:
I updated Credit card on payment day morning, when can I get my service reactivated?

Do you have autopay enabled? Even with autopay emabled, payment does not automatically get charged if you missed the payment during renewal and the service got shut off. You will need to make a manual payment.

Re: Update Credit Card

geopublic — Sat, 02 Nov 2019 14:45:37 GMT

@cqi Access your selfserve account and click the reactivate button on the landing page. When it asks you for the funds just make a onetime payment using your cc to cover the renewal cost.

Re: Update Credit Card

popping — Sat, 02 Nov 2019 15:24:26 GMT

@cqi wrote:
I updated Credit card on payment day morning, when can I get my service reactivated?

To reactivate your PM service, add full plan fee to your account as PM will not use your rewards to pay part of your plan fee. Then, click on the reactivate your plan button.