topic Re: Payment in Get Support

Payment

jd6 — Wed, 05 Jan 2022 14:37:48 GMT

Hi I made a payment for my next month service at Walmart but yet I have no service.

Re: Payment

computergeek541 — Sat, 02 Nov 2019 03:15:10 GMT

@jd6 wrote:
Hi I made a payment for my next month service at Walmart but yet I have no service.

Are you a brand new customer or are you trying to renew? When's your renewal date?

I would log into Self Serve to see if the top up is still sitting in your Public Mobile account balance. Was your service cut off from a late payment already?

Re: Payment

popping — Sat, 02 Nov 2019 03:06:26 GMT

@jd6 wrote:
Hi I made a payment for my next month service at Walmart but yet I have no service.

WM cannot access your PM account.

Did you purchased a topup voucher at WM?

If yes, you need to load it to your account and re-activate your plan.

When is your payment due date shown on top of your overview page after login?

Re: Payment

will13am — Sat, 02 Nov 2019 04:22:59 GMT

@jd6 , is to possible that you purchased a voucher at Walmart but it was not applied to the account correctly?

Re: Payment

CS_Agent — Sat, 02 Nov 2019 13:01:18 GMT

Hi jd6,

We will gladly take a look into the matter, if you could create a ticket. Here is how to: Click on this link: https://www.publicmobile.ca/en/bc/get-help > Click on Chat with SIMon, ask to speak to a moderator, and complete the necessary steps.

Yours,

The Public Mobile Moderator Team

Re: Payment

jd6 — Sat, 02 Nov 2019 15:54:34 GMT

No, i was asked what my plan was, they asked for my phone number and I made payment. My plan is for $25 i made payment plus taxes. That was on Wednesday and I still have no service.

Re: Payment

hairbag1 — Sat, 02 Nov 2019 15:58:33 GMT

@jd6 wrote:
No, i was asked what my plan was, they asked for my phone number and I made payment. My plan is for $25 i made payment plus taxes. That was on Wednesday and I still have no service.

Log into my Account...is your plan Active or something else ?

Try cycling phone off/on.