topic Re: No calling in Get Support

Re: No calling

hankonguitar — Wed, 05 Jan 2022 14:37:44 GMT

I'm using a Samsung s8

Re: No calling

hankonguitar — Sun, 23 Feb 2020 04:25:28 GMT

I am having the same issue. Called 611 and it hangs up immediately just like every other number I try.

Re: No calling

geopublic — Sun, 23 Feb 2020 04:40:26 GMT

@hankonguitar wrote:
I am having the same issue. Called 611 and it hangs up immediately just like every other number I try.

@hankonguitar Public Mobile uses 3G bands B2 and B5 for calling so your device needs to support both otherwise calling will not function properly

Re: No calling

computergeek541 — Sun, 23 Feb 2020 04:47:36 GMT

@CannonFodder wrote:
@geopublic wrote:
@hankonguitar wrote:
I am having the same issue. Called 611 and it hangs up immediately just like every other number I try.
@hankonguitar Public Mobile uses 3G bands B2 and B5 for calling so your device needs to support both otherwise calling will not function properly
Well, if that is, in fact, the case, then that answers the OP's question, because the Honor 9i doesn't support both.....

Both aren't required to make or receive a phone call. You only need one or the other and your phone has be picking up that signal. Band 5 will travel farther and will be able to provide signal better in large buildings or underground. There are some locations that don't have both.

Re: No calling

hankonguitar — Sun, 23 Feb 2020 04:59:51 GMT

Just noticed that my phone info shows a temporary PM number and not the one currently on my PM account. I've rebooted several times already and it's been 4 hours since changing numbers from telus.

Re: No calling

popping — Sun, 23 Feb 2020 05:33:32 GMT

@hankonguitar wrote:
I am having the same issue. Called 611 and it hangs up immediately just like every other number I try.

@computergeek541

Please move @hankonguitar to a new thread as s/he is using Samsung s8 while OP is using Honor 9i.

Thanks @computergeek541

Re: No calling

popping — Sun, 23 Feb 2020 05:30:53 GMT

@hankonguitar wrote:
I'm using a Samsung s8

Are your data and text in/out work?

Re: No calling

geopublic — Sun, 23 Feb 2020 05:59:30 GMT

@hankonguitar wrote:
Just noticed that my phone info shows a temporary PM number and not the one currently on my PM account. I've rebooted several times already and it's been 4 hours since changing numbers from telus.

@hankonguitar That doesn't sound right. Once you submit the port you should get assigned the new number immediately. Best to submit a ticket to PM to investigate

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Re: No calling

Staliger — Sun, 23 Feb 2020 17:39:02 GMT

@hankonguitar wrote:
I'm using a Samsung s8

@hankonguitar Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437