topic Re: Cancelling plan in Get Support

Cancelling plan

samdent1 — Wed, 05 Jan 2022 14:37:25 GMT

Hi there,

I am trying to cancel a business phone, but having trouble. Can log into this Community forum, but can't seem to cancel my account (are there two seperate logins?). Any tips? Is there any way to contact Public Mobile to cancel the account?

Sam

Re: Cancelling plan

totalUser — Fri, 01 Nov 2019 17:33:26 GMT

You need to login to your self-serve

There you should remove your credit card info and cancel the autopay.

To stop any activities you could also report the phone lost.

After 90 days of inactivity it will be cancelled permeantly.

Re: Cancelling plan

CS_Agent — Fri, 01 Nov 2019 17:32:54 GMT

Hi @samdent1

I am happy to help you, before I can do that, I recommend you to go online by clicking the link below and access SIMon and create a ticket, so I can offer you further assistance.

https://www.publicmobile.ca/en/qc/get-help

Bogdan_S