topic Re: Cannot connect to internet in Get Support

Cannot connect to internet

lgjeng — Wed, 05 Jan 2022 14:37:12 GMT

I cannot connect to the internet. I just put my SIM Card in the slot. The phone works well. But, no internet. Did I miss something?

Re: Cannot connect to internet

gblackma — Sat, 22 Feb 2020 15:35:06 GMT

@lgjeng Can you send and receive mms messages if your Wi-Fi is turned off? What's the make and model of your phone ? If you can't, it's your APN settings. Here's a link to the PM APN settings

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-F1-Play-Compatability/m-p/401443/highlight/true#M30682

@lgjeng wrote:
I cannot connect to the internet. I just put my SIM Card in the slot. The phone works well. But, no internet. Did I miss something?

Re: Cannot connect to internet

kselmak — Sat, 22 Feb 2020 15:37:40 GMT

What phone do you have

Can you check your APN settings

https://apn-canada.gishan.net/

Re: Cannot connect to internet

Jb456 — Sat, 22 Feb 2020 15:36:13 GMT

Here's the APN settings.

What phone do you have as some might need other tweaks.

Re: Cannot connect to internet

Triguy — Sat, 22 Feb 2020 15:38:29 GMT

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

Also make sure you enable data. You could also try rebooting your phone.

Re: Cannot connect to internet

geopublic — Sat, 22 Feb 2020 15:36:39 GMT

@lgjeng Make sure data is turned on and you have the correct APN setting. This is the Public Mobile APN setting that you will need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

Don't forget to save these settings and then select this APN as the active one.

Re: Cannot connect to internet

popping — Sat, 22 Feb 2020 17:03:18 GMT

@lgjeng

If you have a LG phone, you need to do network reset after changing provider before your data working again. If network reset failed to get data working, you may need to do a factory reset. but backup your data first before factory reset. Always restart your phone after reset.

Re: Cannot connect to internet

Bydesignprez — Mon, 24 Feb 2020 18:09:56 GMT

My unlocked LG G4 (H812) will make and receive phone calls and texts but the data connection is not working. I followed instructions to add the APN:

Name Public Mobile

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220

APN Type: default,mms,supl

APN Protocol: IPv4

APN roaming protocol: IPv4

Tried rebooting a few times and the APN Type values seem to change after I save. ANy suggestions on how to get this data working pls?

Re: Cannot connect to internet

darlicious — Mon, 24 Feb 2020 18:13:32 GMT

@Bydesignprez With your model of LG you must try a network reset. More than likely you will have to back up your data and do a factory reset.

Re: Cannot connect to internet

Jb456 — Mon, 24 Feb 2020 18:16:22 GMT

@Bydesignprez wrote:
My unlocked LG G4 (H812) will make and receive phone calls and texts but the data connection is not working. I followed instructions to add the APN:
Name Public Mobile
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
APN Type: default,mms,supl
APN Protocol: IPv4
APN roaming protocol: IPv4

Tried rebooting a few times and the APN Type values seem to change after I save. ANy suggestions on how to get this data working pls?

Try a network reset...if that fails..you will have to backup your phone and do a factory reset.

Other threads about this phone

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-not-working-on-LG-G4/m-p/488793#M38520

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G4-from-Koodo-to-public-no-data/m-p/480204#M37691

@Bydesignprez

Re: Cannot connect to internet

gblackma — Mon, 24 Feb 2020 18:16:55 GMT

Apn type add ,agps,fota,hipri,dun.

@Bydesignprez wrote:
My unlocked LG G4 (H812) will make and receive phone calls and texts but the data connection is not working. I followed instructions to add the APN:
Name Public Mobile
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
APN Type: default,mms,supl
APN Protocol: IPv4
APN roaming protocol: IPv4

Tried rebooting a few times and the APN Type values seem to change after I save. ANy suggestions on how to get this data working pls?

Re: Cannot connect to internet

darlicious — Mon, 24 Feb 2020 18:24:36 GMT

https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948 @Bydesignprez Read and try these methods and you might get lucky otherwise if you do not want to do the factory reset contact the moderators to see if **bleep** can send you via text the reconfiguration installation files.

*Edit*....*bleep*?!! **they**

Re: Cannot connect to internet

Bydesignprez — Mon, 24 Feb 2020 21:26:58 GMT

Thta took time to wipe the phone and start again - but it worked to get the data connection working. Thanks

Re: Cannot connect to internet

darlicious — Tue, 25 Feb 2020 01:11:13 GMT

@Bydesignprez An unfortunate drawback of the LG4 phones but I'm sure there's other features that make up for this inconvenience when changing providers. Welcome to public mobile!