topic Re: cant add voucher !!!!!! in Get Support

cant add voucher !!!!!!

taylormorris458 — Wed, 05 Jan 2022 14:37:05 GMT

I bought 2 vouchers today a $40.00 one and a $10.00 one i added the $40.00 one fine then when i tried adding the $10.00 one it keeps telling me that it is invailed then ends the phone call need my phone to work!!!!!!!!!!!!!!!!!!!!

Re: cant add voucher !!!!!!

totalUser — Thu, 31 Oct 2019 21:34:57 GMT

Can you contact the moderators and also give them the screenshot of your 10 Voucher

Re: cant add voucher !!!!!!

ChuckYeah — Thu, 31 Oct 2019 21:37:13 GMT

So the $40 worked fine dialing 611 and the $10 one did not?

I assume they were from the same vendor and you used the similar 12 digit number from each voucher, is this correct?

Re: cant add voucher !!!!!!

totalUser — Thu, 31 Oct 2019 21:37:49 GMT

Before contacting moderators try to add it from your selfserve

Re: cant add voucher !!!!!!

CS_Agent — Thu, 31 Oct 2019 21:39:45 GMT

Hello @taylormorris458 ,

Submit a ticket using SIMon on our website regarding your issue and someone will help you as soon as possible!

Thanks for understanding,

Kindly Regards, Daniel-Moderator's Team

Re: cant add voucher !!!!!!

jluong9 — Sun, 03 Nov 2019 03:40:39 GMT

If this is still an issue for you or if it happens again just email a moderator a picture of your voucher. They can add it on manually for you.

Re: cant add voucher !!!!!!

ChuckYeah — Sun, 03 Nov 2019 03:49:32 GMT

@CS_Agent wrote:
Hello @taylormorris458 ,
Submit a ticket using SIMon on our website regarding your issue and someone will help you as soon as possible!
Thanks for understanding,
Kindly Regards, Daniel-Moderator's Team

Perhaps if the @CS_Agent team can help, we should look at a more direct solution than creating a ticket that is expected to take 48 hrs to resolve. Simon is great, but if you're going to initiate service, it should be more personal and direct!