topic Re: Payment vouchers in Get Support

Payment vouchers

Chadbennett1989 — Wed, 05 Jan 2022 14:36:56 GMT

What do you do when it is not allowing you to apply your payment vouchers

Re: Payment vouchers

dabr — Thu, 31 Oct 2019 20:03:49 GMT

@Chadbennett1989 wrote:
What do you do when it is not allowing you to apply your payment vouchers

Try clearing your cache and cookies and also try a different browser. Also sometimes waiting one hour can help.

You can use vouchers for payment, log into your account and click the payment tab and then click 'make a one-time payment' and follow the prompts using the correct 12 digit code on the voucher.

You can also try dialling 611 on your phone.

Re: Payment vouchers

hairbag1 — Thu, 31 Oct 2019 20:18:14 GMT

@Chadbennett1989 wrote:
What do you do when it is not allowing you to apply your payment vouchers

It's been known that some vouchers aren't "activated" for several hours after the actual sale. Try adding it by calling 611.

Wait until 24 hours has elapsed...if nothing happens you'll have to contact a moderator. Click the ? in lower right side of screen to start process of moderator intervention. Type 'payment voucher won't work", then follow instructions.

Re: Payment vouchers

kerago — Thu, 31 Oct 2019 20:10:58 GMT

No reason for it not working at PM end, try from a different browser or just wait couple of hours. Good luck!

Re: Payment vouchers

geopublic — Thu, 31 Oct 2019 20:39:32 GMT

@Chadbennett1989 If you can't add the vouchers using both selfserve or by calling 611 the best to submit a ticket with the PIN number and ask PM to add them to your account.

To submit a ticket to Public Mobile do the following:

Re: Payment vouchers

popping — Thu, 31 Oct 2019 21:00:20 GMT

@Chadbennett1989 wrote:
What do you do when it is not allowing you to apply your payment vouchers

Wait for a day and try to deposit the PM topup voucher again.

Some store, like Shell gas station, will activate the PM voucher rgiht away. Within 30 minutes, you can add it to your account.

Re: Payment vouchers

Chadbennett1989 — Thu, 31 Oct 2019 21:41:44 GMT

Can you get locked out of your account if you submit invalid voucher numbers? I was enetering the wrong number by accident through calling 611 and now when I enter the correct PIN number it is saying it cannot process my request

Re: Payment vouchers

dabr — Thu, 31 Oct 2019 23:26:50 GMT

@Chadbennett1989 wrote:
Can you get locked out of your account if you submit invalid voucher numbers? I was enetering the wrong number by accident through calling 611 and now when I enter the correct PIN number it is saying it cannot process my request

@Chadbennett1989 Did you retry after waiting a while and did it finally work?

If you are still unable to load your voucher and make a payment, then you need help from moderators, so submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Re: Payment vouchers

jluong9 — Fri, 01 Nov 2019 17:18:38 GMT

Usually when this happens to me I just email the moderators a picture of my vouchers and they can manually add on to your account.

Re: Payment vouchers

ngjf — Sat, 02 Nov 2019 00:17:45 GMT

This happens to me twice already, both of the times I have to call *611 to enter the pin number on the receipt. After entered the pin, my balance in my account on the website almost right away.. hope this helps..