topic Re: lost password in Get Support

lost password

Mike25 — Wed, 05 Jan 2022 14:36:47 GMT

No matter what I do I can't retrieve my password.it says to reset but that doesn't work.then fb.says talk to a mod.Im without of phone service.

Re: lost password

Staliger — Fri, 21 Feb 2020 21:06:42 GMT

@Mike25 wrote:
No matter what I do I can't retrieve my password.it says to reset but that doesn't work.then fb.says talk to a mod.Im without of phone service.

@Mike25 you can contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost password

Jb456 — Fri, 21 Feb 2020 21:07:34 GMT

If forgot password link is not working for you then contact moderators for assistance.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost password

gblackma — Fri, 21 Feb 2020 21:11:27 GMT

@Mike25 Did you try your spam filter? The links good for around 3 hours.

Re: lost password

mpcdesign — Fri, 21 Feb 2020 21:15:38 GMT

@Mike25 , if you are on self-serve, it would mean you have internet service. basically, they would send you a private message. If you are in the community, then click on the envelope beside the profile icon on the right, and your private message from the moderator team will be there. Although, you need to respond, or they may close the ticket. They do this to me all the time when I ask for an invoice!

Re: lost password

popping — Fri, 21 Feb 2020 21:50:55 GMT

@Mike25

I just tried the password reset link on the login page. I received the reset email in 4 minutes. The password reset system is working. You can try it again. But if you had too many failed login, PM system may lock you out for security reason.

If failed to get your password reset, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon about the failed login and password reset issue.
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: lost password

Mike25 — Sat, 22 Feb 2020 03:52:45 GMT

Thanks

Re: lost password

Mike25 — Sat, 22 Feb 2020 06:16:07 GMT

Thanks for the info.got my password reset.

Re: lost password

Mike25 — Sat, 29 Feb 2020 14:36:21 GMT

Thanks it worked.