topic Re: porting number in Get Support

porting number

Bhagwan55555 — Wed, 05 Jan 2022 14:36:39 GMT

hi i ported my number from previous telecom, igot ported but i am not able to recived call just able to do outgoing call, please help

Re: porting number

Daps — Fri, 21 Feb 2020 18:20:10 GMT

Porting is a 2 step process. It can take up to a few hours for the second step to complete.

In the meantime, you can continue to use your old provider's sim. Which carrier are you porting from?

Re: porting number

ShawnC13 — Fri, 21 Feb 2020 18:20:29 GMT

@Bhagwan55555 wrote:
hi i ported my number from previous telecom, igot ported but i am not able to recived call just able to do outgoing call, please help

It sounds like you have a stuck port and will need the assistance of the Moderators. In the mean time you should be able to use your old sim still and be able to receive calls (hopefully it hasn't disconnected) To reach the moderators you need to click on the "?" at the bottom right hand of the screen and follow the prompts through SIMon to help submit a trouble ticket

Re: porting number

smiley3 — Fri, 21 Feb 2020 18:20:32 GMT

It might take a couple days for the calls to start coming to your phone. When I ported my number, I was receiving texts and could call out right away, but the calls were still going to my other phone for a couple days. After the porting process was completed it was all normal with calls going to my new phone.

Did you port from another cell phone or land line?

Re: porting number

popping — Fri, 21 Feb 2020 19:08:12 GMT

FYI

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate.

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. If your old SIM card is still working, continue to use it until is stops working. Then, start using PM SIM Card.

Welcome to PM.

Re: porting number

gblackma — Fri, 21 Feb 2020 20:30:02 GMT

@Bhagwan55555 If you ported a a cell number, it should be done in 3 hours. If it's been more than that, contact a moderator as mentioned above. If it's a landline it takes up to 2.5 days.