topic Re: auto pay? in Get Support

auto pay?

Sweetuapukun05 — Wed, 05 Jan 2022 14:36:31 GMT

how to do autopayments?

Re: auto pay?

Dunkman — Wed, 30 Oct 2019 22:21:46 GMT

You set up autopay via your self service account. Need to have a credit card or VISA debit card to register on the website.

Here is an article on autopay

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-autopay

Re: auto pay?

sunflowershine — Wed, 30 Oct 2019 22:22:40 GMT

@Sweetuapukun05

You go to My Account, in the main overview tab in the self serve account, select payment. From there you will see links for auto pay and to add a credit card. You can select on Manage AutoPay.

Re: auto pay?

Luddite — Wed, 30 Oct 2019 22:22:49 GMT

@Sweetuapukun05 wrote:
how to do autopayments?

Re: auto pay?

CS_Agent — Wed, 30 Oct 2019 22:23:35 GMT

Hi Sweetuapukun05,

You can set up the Auto Pay online in your Self Serve account so that you can earn the $2 reward.

If you need help, you can always send us a private message and we can help you with that.

Regards,

Ciprian

PM Mod Team.

Re: auto pay?

Sweetuapukun05 — Wed, 30 Oct 2019 22:25:48 GMT

how to do the auto pay?

Re: auto pay?

Luddite — Wed, 30 Oct 2019 22:27:26 GMT

@Sweetuapukun05 Did you mark the Solution?

Re: auto pay?

Dunkman — Wed, 30 Oct 2019 22:36:54 GMT

@Sweetuapukun05

You were offered a few suggesions to set up autopay in the previous thread. Do you have a specific question? Most customers are able to set up autopay themselves via their self service account.

If you are not comfortable or having issues, you can contact moderator. Click on question mark on right lower corner of website and start ticketing process to get moderator help.

Re: auto pay?

Sweetuapukun05 — Fri, 17 Jul 2020 21:31:12 GMT

i want to sign in but its not good at all i want to pay my phone?

Re: auto pay?

Sweetuapukun05 — Fri, 17 Jul 2020 21:32:35 GMT

i cant go in in my bill account to pay my phone?

Re: auto pay?

gblackma — Fri, 17 Jul 2020 21:41:35 GMT

As long as it hasn't been dormant for over 90 days, @Sweetuapukun05 if you remember the answer to your secret question, try the forgot password link to get back into your self service account. If it fails contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: auto pay?

maximum_gato — Fri, 17 Jul 2020 21:49:26 GMT

@Sweetuapukun05

To set up autopay register your credit card or your debit/credit card in your account. Be sure to clear your browser, have only one tab open in secret/incognito mode preferably in chrome, Firefox or safari. Make sure you match your cards billing address exactly just leave the apt/unit box empty and do not put a space in the postal code.

Once registered add a payment to your account (can be $1) to make sure it is approved without any issues. Many people choose to not rely on autopay ( it fails occasionally) and simply top up a couple of days before or the day of your renewal. If you so choose you can also pay by voucher and have the card on the account for emergencies and to collect the $2 reward.