topic Re: Can't Re-Activate Account in Get Support

Can't Re-Activate Account

elyslano — Wed, 05 Jan 2022 14:36:22 GMT

My purse was stolen with my wallet and cell phone (with my public mobile SIM).

I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

Re: Can't Re-Activate Account

dabr — Wed, 30 Oct 2019 18:45:53 GMT

@elyslano wrote:
My purse was stolen with my wallet and cell phone (with my public mobile SIM).
I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

Have you tried dialling 611? You can buy a voucher and pay using 611 too.

To reactivate your account contact moderators and submit a ticket via SIMon here: https://publicmobile.ca.ada.support/chat/

Re: Can't Re-Activate Account

Triguy — Wed, 30 Oct 2019 18:48:02 GMT

You could also use recharge.com to make a payment.

Re: Can't Re-Activate Account

elyslano — Wed, 30 Oct 2019 18:49:35 GMT

NOTE: I ordered a new SIM through Public mobile so I have a new one. It doesn't let me change the SIM because it gives me this error:

Oh no! It looks like something went wrong...

I assumed this was due to my account being suspended which led me to my activation issues

Re: Can't Re-Activate Account

dabr — Wed, 30 Oct 2019 18:51:13 GMT

@elyslano wrote:
NOTE: I ordered a new SIM through Public mobile so I have a new one. It doesn't let me change the SIM because it gives me this error:
Oh no! It looks like something went wrong...

I assumed this was due to my account being suspended which led me to my activation issues

You can try clearing your cache and cookies, also try using a different browser and incognito mode. Sometimes waiting an hour can also help.

Re: Can't Re-Activate Account

popping — Wed, 30 Oct 2019 18:53:43 GMT

@elyslano wrote:
My purse was stolen with my wallet and cell phone (with my public mobile SIM).
I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

1. You need to add enough fund to cover your full plan fee as PM will not apply any reward during reactivation. Then click the reactivate your plan button.

2. Get a new SIM card and select [Plan and Add-Ons] --> [Change SIM card] to change your account to use the new SIM card.

Re: Can't Re-Activate Account

PAULRANG18 — Wed, 30 Oct 2019 20:11:17 GMT

Sorry to hear of this. When an issue becomes complicated, best to contact a moderator by clicking on ?, bottom right, and follow instructions.