topic Re: Prepaid Data plan is not working! in Get Support

Prepaid Data plan is not working!

cynthia_sahagun — Wed, 05 Jan 2022 14:36:20 GMT

Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?

Re: Prepaid Data plan is not working!

ShawnC13 — Fri, 21 Feb 2020 15:02:47 GMT

@cynthia_sahagun wrote:
Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?

Depending on the phone you have you may need to do a network reset or even a factory reset. What type of phone do you have? Here is a great site to help with the APN settings and how to change them for your particular phone.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Prepaid Data plan is not working!

Jb456 — Fri, 21 Feb 2020 15:02:57 GMT

What does not work?

Just data?

Does calls and text work?

Did you port a number from another company?

What kind of phone do you have?

Is it unlocked?

Check the APN settings on your phone for data.

Re: Prepaid Data plan is not working!

Triguy — Fri, 21 Feb 2020 15:05:28 GMT

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

Also make sure you enable data. You could also try rebooting your phone.

Re: Prepaid Data plan is not working!

gjong26 — Fri, 21 Feb 2020 15:17:55 GMT

In addition to the suggestions posted you can also check to see if your account is active and credits posted to the service you signed up for.

https://selfserve.publicmobile.ca/Overview/

Hope that helps as well

Re: Prepaid Data plan is not working!

gblackma — Fri, 21 Feb 2020 15:44:01 GMT

WWelcome to PM @cynthia_sahagun what's the make and model of your phone ? And is your SIM working at all? If you know your telephone number and can receive text messages please set up your self service/ my account (if you haven't already done so) through this link https://selfserve.publicmobile.ca/self-registration/. You can then add an autopay credit card to save you $2 every 30 day cycle.

If your phone is unable to do any of this. Then contact the moderators and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). Or contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Prepaid Data plan is not working!

cynthia_sahagun — Sun, 23 Feb 2020 20:05:21 GMT

Hi. I can send text messages and can receive it. The Data just doesn't work when I am not home. Facebook , Messenger, and surfing do not work even if I open my Data. We had done the Self serve at the store where we bought the SIM card. I will try your suggestions. Thanks so much! 🙂

Re: Prepaid Data plan is not working!

cynthia_sahagun — Fri, 21 Feb 2020 16:44:31 GMT

Thank you. I will check on it. 🙂

Re: Prepaid Data plan is not working!

PAULRANG18 — Fri, 21 Feb 2020 17:20:55 GMT

Could also be that if a number was ported, the port is not complete. Use previous sim until it stops working which means port is complete. Insert PM sim to continue with service.

Re: Prepaid Data plan is not working!

Staliger — Fri, 21 Feb 2020 18:11:34 GMT

@cynthia_sahagun wrote:
Thank you. I will check on it. 🙂

@cynthia_sahagun You could also go to store where you bought the sim and ask a seller to fix your interne problem. Worked for me.

Re: Prepaid Data plan is not working!

cynthia_sahagun — Mon, 02 Mar 2020 19:39:33 GMT

hi gblackma, I did click on that green question mark on the bottom right corner. I chatted with the autobot Simon, and it did help . Thank you !

Re: Prepaid Data plan is not working!

cynthia_sahagun — Mon, 02 Mar 2020 19:41:26 GMT

hi Jb456,, thanks , your reply was a big help. I was able to use my phone and data now, especially about that APN . ty!!!