topic Self Serve pages loads blank in Get Support

Self Serve pages loads blank

drewber83 — Wed, 05 Jan 2022 14:36:00 GMT

I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?

Re: Self Serve pages loads blank

dabr — Fri, 21 Feb 2020 03:35:12 GMT

@drewber83 wrote:
I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?

Looks like this particular glitche seems happen every few days lately. Try waiting an hour or two before trying to login again. Sometimes it clears up quite quickly.

Re: Self Serve pages loads blank

Wheebler — Fri, 21 Feb 2020 03:35:17 GMT

Not loading for me either. Worked fine a few hours ago.

Re: Self Serve pages loads blank

Jb456 — Fri, 21 Feb 2020 03:35:41 GMT

Working here in Montreal.

Try clearing your history/cookie cache and try in incongnito mode

Re: Self Serve pages loads blank

drewber83 — Fri, 21 Feb 2020 03:37:14 GMT

I've tried incognito and also Firefox. I've tried on WiFi and on Mobile data and it's the same issue. Can't imagine it's something on my end

Re: Self Serve pages loads blank

Jb456 — Fri, 21 Feb 2020 03:39:36 GMT

@drewber83 wrote:
I've tried incognito and also Firefox. I've tried on WiFi and on Mobile data and it's the same issue. Can't imagine it's something on my end

Just tried again. On laptop working and phone Chrome n Firefox.

Maybe one of their servers is having issues..try again in an hour or so.

Re: Self Serve pages loads blank

gblackma — Fri, 21 Feb 2020 03:40:53 GMT

@drewber83 works here Samsung tablet, Google chrome in Toronto.

Re: Self Serve pages loads blank

computergeek541 — Fri, 21 Feb 2020 03:52:49 GMT

@drewber83 wrote:
I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?

I can confirm that unfotuantely, this nonsense has started again. Sometimes Chrome and ingnito does work but any other browser will keep showing the blank page. The incognito thing is a working around only. Make no mistake about it; the problem is on Public Mobile's end.

Re: Self Serve pages loads blank

Wheebler — Fri, 21 Feb 2020 04:00:43 GMT

Try updating your browser. Just did on my phone and it works again.

@drewber83 wrote:
I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?

Re: Self Serve pages loads blank

abbytreasures — Fri, 21 Feb 2020 04:04:43 GMT

Having the same issue. Will only work if choosing "incognito". Try that. Can't even get the self serve to accept my login.

Re: Self Serve pages loads blank

abbytreasures — Fri, 21 Feb 2020 04:06:19 GMT

Sorry didn't see your incognito portion of your comment. Not sure what else to suggest.

Re: Self Serve pages loads blank

mpcdesign — Fri, 21 Feb 2020 08:24:00 GMT

As of 1223am PST (Friday, February 21), self-serve is working fine on Safari, Chrome and Firefox on a MacBook Pro.