topic Refund in Get Support

Refund

Kandeepan — Wed, 05 Jan 2022 14:35:51 GMT

I mistakenly add-ons US roaming data. How could I get money back?

Re: Refund

gblackma — Fri, 21 Feb 2020 02:16:44 GMT

@Kandeepan Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). Or contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Kandeepan wrote:
I mistakenly add-ons US roaming data. How could I get money back?

Re: Refund

Jb456 — Fri, 21 Feb 2020 02:16:58 GMT

Generally not possible. Only the moderators will be able to decide and make the call. You have to contact them.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

darlicious — Fri, 21 Feb 2020 03:37:57 GMT

@Kandeepan Follow the instructions given to contact a moderator. Explain it was an honest mistake and what you intended to purchase. The moderators are generally pretty good about mistakes and helping you purchase the intended add on.