topic Re: Port from Koodo in Get Support

Port from Koodo

bsegdell — Wed, 05 Jan 2022 14:35:49 GMT

Howdy.

New to Public Mobile.

Need to port-in my Koodo number. Next steps please.

Bryce

Re: Port from Koodo

gblackma — Fri, 21 Feb 2020 01:51:39 GMT

@bsegdell is your number Koodo post or prepaid? In both cases, your Koodo account must be active to port. It is also recommended that you activate your SIM card with a temporary cell phone number, and set up your self service/my account . Then port from within If its postpaid.

If it's prepaid you will need moderator help. To contact a moderator and explain your situation . Click on the green questionmar in the white circle at the bottom right of your screen . This connects to the autobot Simon .Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). Or you can contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@bsegdell wrote:
Howdy.

New to Public Mobile.

Need to port-in my Koodo number. Next steps please.

Bryce

Re: Port from Koodo

dabr — Fri, 21 Feb 2020 01:49:46 GMT

@bsegdell wrote:
Howdy.

New to Public Mobile.

Need to port-in my Koodo number. Next steps please.

Bryce

@bsegdell Is is prepaid or postpaid? Prepaid needs moderators assistance, postpaid, log into your account (if activated) and select change number. It is also advised to first take a temporary PM number to ensure everything is working well before going back to change number again and doing the port. Keep Koodo account active until port is complete.

For prepaid here is the link for moderators: https://publicmobile.ca.ada.support/chat/

Re: Port from Koodo

Jb456 — Fri, 21 Feb 2020 01:50:00 GMT

Here's the porting guide.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

As mentioned if it's Koodo prepaid. You need to contact moderators.

Re: Port from Koodo

bsegdell — Fri, 21 Feb 2020 01:58:50 GMT

Prepaid and away I go.

Much love - Thanks for the direction!