topic Re: No Signal in Get Support

No Signal

gjong26 — Wed, 05 Jan 2022 14:35:21 GMT

I recently purchased a new phone and had just signed up to Public mobile. Last Sat I was at my gf workplace and my phone could not get any data. I also had my work phone on me and thats with Bell and it worked no problem. How is it that if my other phone with Bell works and my phone with Public doesnt.

Re: No Signal

Triguy — Thu, 20 Feb 2020 17:28:34 GMT

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No Signal

gblackma — Thu, 20 Feb 2020 17:31:56 GMT

@gjong26 what's the make and model of your phone? And what PM plan are you on ? Can you send mms messages? If you sign into your self service account , do you see any data ie xx/1gig data? Thanks.

@gjong26 wrote:
I recently purchased a new phone and had just signed up to Public mobile. Last Sat I was at my gf workplace and my phone could not get any data. I also had my work phone on me and thats with Bell and it worked no problem. How is it that if my other phone with Bell works and my phone with Public doesnt.

Re: No Signal

Jb456 — Thu, 20 Feb 2020 17:29:15 GMT

What model of phone do you have?

Is it unlocked?

Does anything work? Calls or text?

For no data you need to check APN settings. They should be like picture below.

Re: No Signal

Anonymous — Thu, 20 Feb 2020 17:30:14 GMT

@gjong26 wrote:
I recently purchased a new phone and had just signed up to Public mobile. Last Sat I was at my gf workplace and my phone could not get any data. I also had my work phone on me and thats with Bell and it worked no problem. How is it that if my other phone with Bell works and my phone with Public doesnt.

Has your data ever worked here on the new phone?

What exact make/model/submodel are you using?

Re: No Signal

gjong26 — Thu, 20 Feb 2020 17:33:27 GMT

I have a new One Plus 7. Everything works fine on it. Call, text, data all works. But at my gf workplace shes in a building in the back I guess theres no signal or weak. I will have to investingate this APN settings.

Re: No Signal

gjong26 — Thu, 20 Feb 2020 17:34:49 GMT

Yes phone is unlocked.

Re: No Signal

Jb456 — Thu, 20 Feb 2020 17:36:40 GMT

If data works no need to check APN settings.

Likely you were just in a place with a weak reception. If it happens again you could always try restarting your phone.

Link below is a cell tower map. See where one is near your girlfriends place.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: No Signal

gjong26 — Thu, 20 Feb 2020 17:39:17 GMT

The APN is already set to Public Mobile - sp.mb.com

Re: No Signal

gblackma — Thu, 20 Feb 2020 17:39:55 GMT

@gjong26 Did you log in and check if you still had data? And the settings above are the Android ones.

Re: No Signal

gjong26 — Thu, 20 Feb 2020 17:41:18 GMT

Yes when we left my gf office and near a window it works.

Re: No Signal

Anonymous — Thu, 20 Feb 2020 17:45:52 GMT

@gjong26 wrote:
Yes when we left my gf office and near a window it works.

Try switching to HSDPA (3G) data and see what happens. What kind of phone is your work Bell one?

Re: No Signal

gjong26 — Thu, 20 Feb 2020 17:52:50 GMT

My work phone is a Samsung S9 with Bell. I will try that next time and see if that makes a difference. I was also trying to get my gf to switch carriers to Public for her personal phone whom she is currently with Bell also.

Re: No Signal

Anonymous — Thu, 20 Feb 2020 17:58:02 GMT

@gjong26 wrote:
My work phone is a Samsung S9 with Bell. I will try that next time and see if that makes a difference. I was also trying to get my gf to switch carriers to Public for her personal phone whom she is currently with Bell also.

I wonder what radio's your S9 is connecting to. I'm curious about this because Bell and Telus share infrastructure.

Re: No Signal

gblackma — Thu, 20 Feb 2020 17:58:31 GMT

@gjong26 You could also try putting your pm SIM into,your girlfriends phone to give a an idea of what to expect.

Re: No Signal

mpcdesign — Thu, 20 Feb 2020 18:02:16 GMT

@gjong26 , Bell Mobility and Public Mobile share the same cell towers. The only explanation would be that Bell Mobility supports VoLTE (Voice and Video over LTE is the next generation of voice and video calling) and Public Mobile is strictly 3G for calling.

Re: No Signal

Anonymous — Thu, 20 Feb 2020 18:08:31 GMT

@mpcdesign wrote:
@gjong26 , Bell Mobility and Public Mobile share the same cell towers. The only explanation would be that Bell Mobility supports VoLTE (Voice and Video over LTE is the next generation of voice and video calling) and Public Mobile is strictly 3G for calling.

Maybe. But he only talked about data. But then yes the subject line says No Signal. gjong26: were you able to do text or talk?

Re: No Signal

gjong26 — Thu, 20 Feb 2020 18:13:27 GMT

I was able to text.

Re: No Signal

gjong26 — Thu, 20 Feb 2020 18:14:33 GMT

Preferred network type is automatic 2g/3g/4g

Re: No Signal

geopublic — Thu, 20 Feb 2020 18:17:56 GMT

@gjong26 wrote:
I have a new One Plus 7. Everything works fine on it. Call, text, data all works. But at my gf workplace shes in a building in the back I guess theres no signal or weak. I will have to investingate this APN settings.

@gjong26 If your data is working then leave the APN settings alone as that has nothing to do with your problem.

Compare the settings on both phones and make adjustments on your phone to see if it improves connectivity.