topic Re: Rewards not applied in Get Support

Rewards not applied

sandy12 — Wed, 05 Jan 2022 14:35:02 GMT

Hi,

My account wasn't credited with the refer a friend and autopay rewards for this month.

Can someone check for me please

Sandra.

Re: Rewards not applied

Triguy — Mon, 28 Oct 2019 14:07:26 GMT

There was an issue earlier this month about rewards not being applied but it was resolved. You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Rewards not applied

will13am — Mon, 28 Oct 2019 14:13:02 GMT

@sandy12, according to this announcement , no action was required for the missing rewards. It seems like some account are not being corrected. You need to contact the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

@Alan_K, this is the second or third report of rewards not being issued since the announcement. Perhaps the team needs to redouble the effort to make sure no customer is left behind.

Re: Rewards not applied

darlicious — Mon, 28 Oct 2019 14:19:22 GMT

@sandy12 wrote:
Hi,

My account wasn't credited with the refer a friend and autopay rewards for this month.
Can someone check for me please
Sandra.

@sandy12 Did your plan renew on oct 24th, 25th, or possibly the 26th? As @will13am has said you may have been caught up in this snafu but were not credited in the mass crediting by pm. Contact the moderators as per @will13am instructions.

Re: Rewards not applied

sandy12 — Mon, 28 Oct 2019 14:31:14 GMT

Hi will13am,

Thanks for replying and I will follow your advice. My account renewed on the 28.

Sandra

Re: Rewards not applied

popping — Mon, 28 Oct 2019 14:47:07 GMT

@darlicious wrote:
@sandy12 wrote:
Hi,

My account wasn't credited with the refer a friend and autopay rewards for this month.
Can someone check for me please
Sandra.
@sandy12 Did your plan renew on oct 24th, 25th, or possibly the 26th? As @will13am has said you may have been caught up in this snafu but were not credited in the mass crediting by pm. Contact the moderators as per @will13am instructions.

Data point: My $15 plan renewed on Oct 26 and I received my rewards.

Re: Rewards not applied

Alan_K — Mon, 28 Oct 2019 15:25:51 GMT

@will13am wrote:

@sandy12, according to this announcement , no action was required for the missing rewards. It seems like some account are not being corrected. You need to contact the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

@Alan_K, this is the second or third report of rewards not being issued since the announcement. Perhaps the team needs to redouble the effort to make sure no customer is left behind.

@will13am Checking on this. Thanks for the flag!

@sandy12 Please submit a ticket for now and we will help you get your missing credits 🙂

Re: Rewards not applied

PAULRANG18 — Mon, 28 Oct 2019 15:33:40 GMT

There was an issue with this topic recently but they corrected it. Submit a ticket to a moderator by clicking on ?, bottom right, and follow instructions.