topic Payment in Get Support

Payment

sarahwingmuichu — Wed, 05 Jan 2022 14:34:58 GMT

Please check that why my auto-pay dicount $2.00 has not applied on my credit card account payment on October 24. Thanks

Re: Payment

popping — Mon, 28 Oct 2019 03:13:16 GMT

@sarahwingmuichu wrote:
Please check that why my auto-pay dicount $2.00 has not applied on my credit card account payment on October 24. Thanks

PM knows about this issue. According to the announcement, PM will credit your account soon.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewards-upon-plan-renewal/m-p/442915

Re: Payment

will13am — Mon, 28 Oct 2019 03:14:39 GMT

@sarahwingmuichu , it is possible that your account may have been missed. According to the announcement, affected customers were to have received confirmation of correction in and around the 24th. I would ask the moderator team just in case.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewards-upon-plan-renewal/m-p/442915

Re: Payment

Daps — Mon, 28 Oct 2019 03:33:43 GMT

The same thing happened to me. I topped-up my account last week.
During the renewal on Oct 25, I was expecting the $2 autopay reward to cover the remaining cost of my plan.
Instead $2 + taxes was charged to my credit card.

I had written to moderators and already received a reply possibly from a new employee. He said that everything is ok. I just wrote back asking where is my $2 autopay reward?

Re: Payment

hairbag1 — Mon, 28 Oct 2019 03:42:47 GMT

@sarahwingmuichu wrote:
Please check that why my auto-pay dicount $2.00 has not applied on my credit card account payment on October 24. Thanks

If you don't see the reward on you account by now...you should contact a moderator for their assistance. This is the notification they sent on Friday...

This issue is now resolved as of Oct 25, 2019.

11:00 AM ET - Oct 24, 2019

Hey Community,

We have identified an issue affecting select customers who renewed their service on Oct 23 & 24, in which customers did not have their Rewards applied to their payment. Data services, SMS, and calling are unaffected by this issue.

Rest assured that if you have been impacted by this issue, there is no need to create a ticket at this point in time. Our technical team has identified all impacted customers, and will be applying the missing Rewards as an account credit as well as providing a confirmation SMS by end of day. We apologize for any inconvenience caused and thank you for your patience.