topic Re: data plan not working in Get Support

Re: data plan not working

Jacks — Wed, 05 Jan 2022 14:34:58 GMT

Shoot! ... I thought I got it! :S

I'm not techy, but with google's help I found my APN settings.. and it was set to my old provider.

I clicked + to add a new one and gave it the name Public Mobile, and manually set all those other parts as you specified... then I saved it...

But now I cannot select it...

-- The one with the old provider has a bubble and it is selected. And the new one I created doesn't have a bubble, so I cannot select it...

Help?

Re: data plan not working

computergeek541 — Thu, 20 Feb 2020 04:04:39 GMT

@Jacks wrote:
Shoot! ... I thought I got it! :S
I'm not techy, but with google's help I found my APN settings.. and it was set to my old provider.
I clicked + to add a new one and gave it the name Public Mobile, and manually set all those other parts as you specified... then I saved it...
But now I cannot select it...
-- The one with the old provider has a bubble and it is selected. And the new one I created doesn't have a bubble, so I cannot select it...
Help?

Try setting APN type as default,mms ?

Re: data plan not working

Dunkman — Thu, 20 Feb 2020 04:05:54 GMT

@Jacks

More details may be helpful.

Which phone model?

Does talk and text work?

New customer versus old?

Maybe try rebooting phone. Then network reset.

Re: data plan not working

will13am — Thu, 20 Feb 2020 04:52:11 GMT

@Jacks , usually this means that the APN type field does not have default in it. The APN type field should have the following entry. Give it a try.

default,supl,mms

Re: data plan not working

gblackma — Thu, 20 Feb 2020 08:13:19 GMT

@Jacks next time instead of adding PM 's settings as a new one just select the old carriers and overwrite them.

Re: data plan not working

cellphoneuser1 — Thu, 20 Feb 2020 10:05:24 GMT

@gblackma wrote:
@Jacks next time instead of adding PM 's settings as a new one just select the old carriers and overwrite them.

Some phones don't allow edit or deletion of preset APN but it's worth trying. It's also worth trying to delete all extra APN if the phone allows.

Re: data plan not working

geopublic — Thu, 20 Feb 2020 15:17:44 GMT

@Jacks wrote:
Shoot! ... I thought I got it! :S
I'm not techy, but with google's help I found my APN settings.. and it was set to my old provider.
I clicked + to add a new one and gave it the name Public Mobile, and manually set all those other parts as you specified... then I saved it...
But now I cannot select it...
-- The one with the old provider has a bubble and it is selected. And the new one I created doesn't have a bubble, so I cannot select it...
Help?

@Jacks Go into settings -> Network & Internet ->Mobile Network and make sure Automatically select network is enabled.

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:26:04 GMT

Okay! That helped!

I set the APN type as "Internet + MMS" and then the bubble was there to select the Public Mobile network.

Only problem is... I reset my phone... Made sure data was on... and it still isn't working.

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:27:45 GMT

My phone is a Samsung Galaxy S3.

Talk and texting both work.

I'm a new customer. Just set up my account.

I did reboot the phone... but I'm not sure what you mean by "network reset." You need to walk me though the steps.

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:29:04 GMT

Oh! I didn't think of that!

I can still do it. The old network is still there...

Should I?

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:30:12 GMT

Nvm. I just tried.. but it won't let me edit it.

Re: data plan not working

geopublic — Fri, 21 Feb 2020 05:35:07 GMT

@Jacks wrote:
Okay! That helped!
I set the APN type as "Internet + MMS" and then the bubble was there to select the Public Mobile network.
Only problem is... I reset my phone... Made sure data was on... and it still isn't working.

@Jacks By reset do you mean that did a factory reset? If yes, then you need to add the APN again. APN Type should be default,MMS not sure we're you got internet + MMS from.

Re: data plan not working

Anonymous — Fri, 21 Feb 2020 05:35:39 GMT

Did you go through all of this stuff?

And then find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:37:44 GMT

I wish I could sent screen shots.

I went to the Mobile Networks... and there are five options.

- Mobile data (checked off) "Enable data access over mobile network"

- Data roaming (unchecked)

- Access Point Names

- Network mode LTE/WCDMA/GSM (auto connect) (checked)

The other options here are WCDMA/GSM (auto connect), WCDMA only, or GSM only

- Network operators "Select a Network Operator"

When I clicked here to see if Public Mobile might be available... a "Searching" window popped up and continued searching for a long time till I clicked away or the phone went to sleep.

Re: data plan not working

geopublic — Fri, 21 Feb 2020 06:46:56 GMT

@Jacks You should let it complete the search until it find the Public Mobile network.

Re: data plan not working

Anonymous — Fri, 21 Feb 2020 05:41:49 GMT

@Jacks wrote:
I wish I could sent screen shots.
I went to the Mobile Networks... and there are five options.
- Mobile data (checked off) "Enable data access over mobile network"
- Data roaming (unchecked)
- Access Point Names
- Network mode LTE/WCDMA/GSM (auto connect) (checked)
The other options here are WCDMA/GSM (auto connect), WCDMA only, or GSM only
- Network operators "Select a Network Operator"
When I clicked here to see if Public Mobile might be available... a "Searching" window popped up and continued searching for a long time till I clicked away or the phone went to sleep.

Well...obviously to use cell data you're going to need Mobile Data on.

The searching for networks is troubling when you have talk and text working. Just let it go.

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:42:05 GMT

What do you mean "factory reset"? No, it was just a regular "turn phone off, and back on" lol.

There's only a few options with the APN types. It was either "Internet" or "Internet + MMS" or "MMS"

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:43:54 GMT

Done! And Public Mobile did come up!

When I clicked on it, it said "Registered on network"

But data still isn't working.

Re: data plan not working

Jacks — Fri, 21 Feb 2020 05:46:38 GMT

I know. It's super strange. Talking and texting works, but not data. I would let it go, except my phone cannot send pictures using WiFi. I have to have Data to send pics.

Re: data plan not working

Anonymous — Fri, 21 Feb 2020 05:48:53 GMT

@Jacks wrote:
I know. It's super strange. Talking and texting works, but not data. I would let it go, except my phone cannot send pictures using WiFi. I have to have Data to send pics.

No I meant let the scan keep going. Which you have now so don't look at that again.

Did you turn on Mobile data?