topic Re: New phone - no data in Get Support

New phone - no data

Rache115 — Wed, 05 Jan 2022 14:34:29 GMT

How do I make a post??? I need help. Got new phones last night (new to us) and they won't pick up the data so only work on wifi??? The X is giving me the most grief. Any help please??

[Title changed ...... Luddite]

New phone - no data

Spoonsmom — Wed, 19 Feb 2020 18:18:56 GMT

Have you set up your sim card? Made sure the phone was not stolen and has been unlocked? (if they are locked the sim card won't be able to be read).

New phone - no data

Jb456 — Wed, 19 Feb 2020 18:19:20 GMT

@Rache115 wrote:
How do I make a post??? I need help. Got new phones last night (new to us) and they won't pick up the data so only work on wifi??? The X is giving me the most grief. Any help please??

@Rache115 this is a Valentine's promo post.

We will need the Oracles to move this.

To make a post in future. On top left you click "Browse". Then you select a category that pertains to the question you have. Then On that page you will see "Ask a question".

Don't do it now as we will get Oracles to move this post for you.

What kind of phone do you have?

Does everything else work? Calls/text,?

You need to check the APN settings on your phone. They have to be like picture below.

Oracles please transfer post out of promo?

@Luddite @computergeek541 @ShawnC13

Re: New phone - no data

Luddite — Wed, 19 Feb 2020 18:21:50 GMT

@Rache115

a) Make/model of each phone?

b) Assume you mean two different accounts?

c) Login to each account and confirm that you can see a data allowance listed under Data & add-ons. None there >> data all used.

Re: New phone - no data

kselmak — Wed, 19 Feb 2020 18:28:04 GMT

Does talk and text work?

If yes, it looks other APN settings. Try network reset in data options, or manually change the APN settings.

If not, it may be locked.

What phones are those?

Where did you get them from?

And for your first question

You can go the the applicable subject in the community (in your case hardware)

Then you will see a big green button "ask question"

Re: iPhone 8/ iPhone X

Rache115 — Thu, 20 Feb 2020 04:18:23 GMT

I can't get public data to link up to iPhone X can anyone help please

Re: New phone - no data

Rache115 — Thu, 20 Feb 2020 04:21:45 GMT

I have a iPhone X and the SIM card won't work in it. The public mobile card works in the 7 (which my son has been running until today) then he put the sim into the iPhone X and it won't work. The cellular store said maybe I have to reset the VPN? Or something. I have no idea. I just want my sons phone to work 😞

Re: New phone - no data

Rache115 — Thu, 20 Feb 2020 04:24:03 GMT

I bought off a lady who had it blocked cause she lost it ..... so today she had it unblocked and it was registered to Bell and my friends Bell card works in it ..... but our public mobile cards do not!?!

Re: New phone - no data

Dunkman — Thu, 20 Feb 2020 04:27:28 GMT

@Rache115 wrote:
I bought off a lady who had it blocked cause she lost it ..... so today she had it unblocked and it was registered to Bell and my friends Bell card works in it ..... but our public mobile cards do not!?!

@Rache115

Maybe try rebooting the phone with the PM card inserted. Try network reset.

Re: New phone - no data

computergeek541 — Thu, 20 Feb 2020 04:29:32 GMT

@Rache115 wrote:
I bought off a lady who had it blocked cause she lost it ..... so today she had it unblocked and it was registered to Bell and my friends Bell card works in it ..... but our public mobile cards do not!?!

Does voice work or is it just data not working? IPhone X is new enough of a model that it shouldn't be locked to Bell, but thesee devices do still need to check-in with the Apple server to check lock status after inserting a new carrier's sim card.

It's also possible that the device has not yet been released from the natiional blacklist, but that it is being allowed on Bell because they are the ones who blacklisted it to begin with (that part is speculation).

Re: New phone - no data

Rache115 — Thu, 20 Feb 2020 04:34:08 GMT

No talk or text. Basically nothing except wifi stuff is all!!! Can't figure it out ..... someone said maybe need new VPN? Or something. It was locked to bell and was also blocked cause she thought she lost it 😞

cant get it working at all she has unlocked it and unblocked it and my friends Bell card works but not any public mobile cards

Re: iPhone 8/ iPhone X

computergeek541 — Thu, 20 Feb 2020 04:35:12 GMT

@Rache115 wrote:
I can't get public data to link up to iPhone X can anyone help please

I've moved the above message into your own thread. I'm a little confused about the issue. Only data not working wouldn't be an issue with blacklisting. Are you saying that you can sync to the Apple server to "activate" because of data not working? Another way to get through the Apple activation process is to connect the phone by USB to a computer and to run iTunes.

Re: New phone - no data

Rache115 — Thu, 20 Feb 2020 04:35:24 GMT

Tried both that 😞

Re: New phone - no data

Rache115 — Thu, 20 Feb 2020 04:36:45 GMT

Yes bell told her it could take up to 24 hours. Does that seem normal? Do you think it will just work or will we have to keep resetting etc

Re: iPhone 8/ iPhone X

Rache115 — Thu, 20 Feb 2020 04:38:02 GMT

So only wifi works on this phone. Nothing else ....

no iMessage no talk to incoming or outgoing calls

Re: iPhone 8/ iPhone X

Dunkman — Thu, 20 Feb 2020 04:41:04 GMT

@Rache115

Might need to wait the 24 hours until Bell completes the unlocking and removing phone from blacklist

Re: iPhone 8/ iPhone X

Rache115 — Thu, 20 Feb 2020 04:46:46 GMT

Ugh I'm just freaking out .... it's so much money to lose if it doesn't work. I guess she wouldn't still be talking to me if she was gonna stiff me tho right 🙂

Re: New phone - no data

Korth — Thu, 20 Feb 2020 04:53:16 GMT

The newer iPhone is a premium device purchased through a carrier subsidy? Of course it's carrier-locked! Probably through eSIM treachery. It won't work with a SIM from PM (or any other carrier) until it's unlocked.

They're required by law to fully unlock it on request and at no charge. You can play innocent and claim you're planning to use foreign SIMs while travelling outside Canada. Or you can play hardball and simply demand they comply with the Wireless Code to avoid a complaint to (and fines from) the CCTS. Bell absolutely cannot and will not offer anything better than PM prices, so it's your choice how much time you waste haggling with their retention department.

Re: New phone - no data

CannonFodder — Thu, 20 Feb 2020 05:02:04 GMT

@Korth wrote:
The newer iPhone is a premium device purchased through a carrier subsidy? Of course it's carrier-locked!

The OP said that the phone was "unlocked" and "unblocked", in the 1st post, on this page of this thread.....

Re: New phone - no data

computergeek541 — Thu, 20 Feb 2020 05:06:31 GMT

@Korth wrote:
The newer iPhone is a premium device purchased through a carrier subsidy? Of course it's carrier-locked! Probably through eSIM treachery. It won't work with a SIM from PM (or any other carrier) until it's unlocked.

They're required by law to fully unlock it on request and at no charge. You can play innocent and claim you're planning to use foreign SIMs while travelling outside Canada. Or you can play hardball and simply demand they comply with the Wireless Code to avoid a complaint to (and fines from) the CCTS. Bell absolutely cannot and will not offer anything better than PM prices, so it's your choice how much time you waste haggling with their retention department.

I'm not sure that it would have been/should have been locked.

Bell is not allowed to lock the devices and it was locked, they had to lock it the second the customer left the retail store after the intiital purchase or when they shipped it to the original customer. Subsidized/on-contract or not, it shouldn't be carrier locked.