topic Re: Rewards not added. in Get Support

Rewards not added.

devouges — Wed, 05 Jan 2022 14:34:19 GMT

Hi,

My loyalty rewards seem stuck at 4 $. When I try to look at my rewards part in my account, it gives me an error.

Is there anybody that can verify why I am getting an error and correct it ?

Thanks

Re: Rewards not added.

dabr — Sat, 26 Oct 2019 18:27:34 GMT

@devouges wrote:
Hi,
My loyalty rewards seem stuck at 4 $. When I try to look at my rewards part in my account, it gives me an error.

Is there anybody that can verify why I am getting an error and correct it ?

Thanks

Loyalty rewards are based upon the number of years you have been with PM, ie: $1/year.

How long have you been with PM?

If you have been a customer longer than 4 years and the rewards don't reflect that, then submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Re: Rewards not added.

devouges — Sat, 26 Oct 2019 18:29:12 GMT

I have been with PM much longer than 4 years.

That simon thing does not work. It just gives me links to other similar problems

Re: Rewards not added.

dabr — Sat, 26 Oct 2019 18:31:48 GMT

@devouges wrote:
I have been with PM much longer than 4 years.

That simon thing does not work. It just gives me links to other similar problems

When you interact with SIMon, ask to contact 'human' and then request 'submit ticket' then you should get to 'contact us', click that to submit your ticket. You can also type in missing loyalty rewards.

Re: Rewards not added.

devouges — Sat, 26 Oct 2019 18:37:13 GMT

OK,

Let's start at step 1 : when I go into my account->Plan and Add-ons->Rewards

I get an error :

Rewards

Error occurred while loading reward details

Can anyone fix this ?

Re: Rewards not added.

dabr — Sat, 26 Oct 2019 18:39:41 GMT

@devouges wrote:
OK,
Let's start at step 1 : when I go into my account->Plan and Add-ons->Rewards

I get an error :
Rewards
Error occurred while loading reward details
Can anyone fix this ?

Try clearing your cache and cookies. Use a different browser and incognito mode. PM's website can be glitchy.

But I don't think that will fix missing rewards, only moderators will be able to help with that.

Re: Rewards not added.

devouges — Sat, 26 Oct 2019 18:41:09 GMT

simon : where is the open ticket or ask to contact human

Re: Rewards not added.

devouges — Sat, 26 Oct 2019 18:43:30 GMT

Tried with another browser and same error.

Re: Rewards not added.

dabr — Sat, 26 Oct 2019 18:43:43 GMT

@devouges wrote:
simon : where is the open ticket or ask to contact human

You have to type in when you talk to SIMon.

You can also try contacting moderators here instead of SIMon: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards not added.

devouges — Sat, 26 Oct 2019 18:53:50 GMT

I am in the submit a ticket part but the Next and Submit buttons stay WHITE and do not work

Re: Rewards not added.

dabr — Sat, 26 Oct 2019 18:56:22 GMT

@devouges wrote:
I am in the submit a ticket part but the Next and Submit buttons stay WHITE and do not work

Use the other link I posted above. That way you only have to type in your message to the moderators.

Re: Rewards not added.

will13am — Sun, 27 Oct 2019 00:22:29 GMT

@devouges , based on this announcement you don't need to take any action. They are correcting the problem without the need for the customer to bring it to their attention.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewards-upon-plan-renewal/m-p/442915