topic Re: can't received text messages in Get Support

can't received text messages

Sirius — Wed, 05 Jan 2022 14:34:17 GMT

my son who is also with public mo. sent me a text message , he showed me a screenshot of it ...but the message never arrived to my samsung A8 2018 no wonder why i never received a text message from public mo ticket support.

Re: can't received text messages

Dunkman — Sat, 26 Oct 2019 13:55:07 GMT

@Sirius

More details may be helpful.

Does talk and data work? What about texts from other numbers? Can you send texts out? In your self service account, is your account status active or suspended?

Re: can't received text messages

totalUser — Sat, 26 Oct 2019 13:58:45 GMT

Are you using the native messenger?

Can you test it in another phone?

Can you test with Google messages?

Did you block some people?

Re: can't received text messages

geopublic — Sat, 26 Oct 2019 14:11:33 GMT

@Sirius Does your son have an iPhone? Can you send a text out? As for the ticket verification you can use the selfserve signin option the text option is hit and miss.

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 14:17:59 GMT

data plan is plenty, phone work for normal call. tested with my textnow on pc=nothing,

native caller. no blocking, redone apn, phone call still work. only thing left is testing with other phone

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 14:27:57 GMT

my son also have a new samsung android A50

can not send sms to textnow but my son was able te receive my sms but reply did not received to my phone, selfserve is useless.

preparing to test with other phone

Re: can't received text messages

Dunkman — Sat, 26 Oct 2019 14:31:37 GMT

@Sirius

Agree testing your SIM card in another phone will help determine whether it is a hardware issue versus PM service problem. Let us know what happens when you try in another phone.

Other things to try: (which you may have tried already)

1. Reboot phone

2. Toggle airplane mode on, wati a few minutes and then off.

Re: can't received text messages

RossN — Sat, 26 Oct 2019 14:34:19 GMT

@Sirius hi if you are on the 10 dollar plan it looks like you are out of your 50 texts

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 14:48:35 GMT

25$ plan, other phone work fine no wonder why the samsung A8 2018 was sold to me for a good price **bleep**

Re: can't received text messages

Dunkman — Sat, 26 Oct 2019 14:55:07 GMT

@Sirius

Don't give up on your phone. It might be a hardware setup issue. Maybe try network reset or even a factory reset of the phone.

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 15:06:05 GMT

preparing network reset or full reset

it can receive sms from textnow though

Re: can't received text messages

Dunkman — Sat, 26 Oct 2019 15:04:32 GMT

@Sirius wrote:
network reset ? can't find how to. samsung a8 2018

it can receive sms from textnow though

https://support.bell.ca/mobility/smartphones_and_mobile_internet/samsung-galaxy-a8.how_to_reset_the_network_settings_on_my_samsung

Re: can't received text messages

Dunkman — Sat, 26 Oct 2019 15:13:03 GMT

@Sirius

I would try network reset first.

If you do factory reset, everything in phone will be erased. Might want to back up important information if you go that route.

Re: can't received text messages

geopublic — Sat, 26 Oct 2019 15:18:45 GMT

@Sirius Use the native text app on your device.Go into settings Apps, select the text app and clear data and cache and then choose force stop. Restart your phone and see if you can receive a text.

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 15:19:44 GMT

thanks i'll do a full reset later, network reset didn't work

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 15:34:58 GMT

@Dunkman wrote:
@Sirius
I would try network reset first.

If you do factory reset, everything in phone will be erased. Might want to back up important information if you go that route.

i've installed many custom ROMS on my samsung S2 when i wasn't disabled, so i should be able to do that i found the network reset as you were answering . thanks my friend

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 15:59:10 GMT

by the way...sms permsision was ok for app, will now verify if it's the real samsung phone app, i only have an app version but i'll get the real one again and re-install

Re: can't received text messages

Sirius — Sat, 26 Oct 2019 16:06:22 GMT

not the real phone app , will fix this

Re: can't received text messages

totalUser — Sat, 26 Oct 2019 16:16:58 GMT

@Sirius wrote:
not the real phone app , will fix this

Yes best is to use native one

Also I suggested Google one for testing too, seems to do well on most Androids (for obvious reasons)

Re: can't received text messages

PAULRANG18 — Sat, 26 Oct 2019 16:21:15 GMT

Trying the sim card in another phone would tell you if there's an issue with your phone. Check to see that your phone isn't blocking certain texts.