topic Re: Walmart refused to sell SIM card in Get Support

Walmart refused to sell SIM card

PeggyC — Wed, 05 Jan 2022 14:34:02 GMT

I referred my friend to join PM. She went to Walmart at Matheson Blvd in Mississauga tonight at 5:30 pm. The sales associate refused to sell a single SIM card alone, except she joins a plan. It happened at South Commom Mall Walmart a couple months ago. He insisted that he can't sell a SIM card without joining the plan. My friend asked to see the manager. He said the manager is not there. Therefore, She has to order it from Amazon, but will wait for a week to arrive. My past experience was that when I was trying to buy SIM card from Wow at Erin Mill Town Center ? They convinced me to join another carrier.
PM should expand their SIM card retail network. Don't rely on these two unreliable retailers, if you want to get more business.

Re: Walmart refused to sell SIM card

Anonymous — Wed, 19 Feb 2020 01:37:09 GMT

@PeggyC

London Drugs, K Mobile, The Mobile Shop (Superstore/Loblaws related), apparently some (not all) Koodo outlets - will sell you a SIM. Apparently some independents have been known to sell SIM's. There are now Public Mobile kiosks in some malls.

Walmart refused to sell SIM card

PeggyC — Wed, 19 Feb 2020 01:38:05 GMT

Re: Walmart refused to sell SIM card

Jb456 — Wed, 19 Feb 2020 01:38:59 GMT

They should not refuse but there has been reports..

You can try again and say this.."hey I lost my phone and just need a sim card to put in my new phone. I know how to change the sim card online in my account"

Or try another location. London drugs is apparently good.

Re: Walmart refused to sell SIM card

kateyyj — Wed, 19 Feb 2020 01:39:12 GMT

it happened to me last month when i signed another account. was told i have to sign there, it was new policy.

i purchase sim card alone last year. did not know it changed.

just curious, why your friend needed a card but not joined in there?

Re: Walmart refused to sell SIM card

PeggyC — Wed, 19 Feb 2020 01:39:42 GMT

We don't have London Drug store in Toronto, Ontario

Re: Walmart refused to sell SIM card

Jb456 — Wed, 19 Feb 2020 01:41:33 GMT

Oracles please merge?

https://productioncommunity.publicmobile.ca/t5/Retail/Walmart-refused-to-sell-SIM-card/m-p/503052

@Luddite @ShawnC13 @computergeek541

Re: Walmart refused to sell SIM card

PeggyC — Wed, 19 Feb 2020 01:41:49 GMT

My friend wants to join PM by herself. She doesn't want a stranger know about her personal information, like DOB, credit card number, etc

Re: Walmart refused to sell SIM card

kateyyj — Wed, 19 Feb 2020 01:43:42 GMT

i see, i had to let him do it the other day. bc i dont want to wait a week to miss the promotion. how can we let PM know this , is it legit not selling card alone?

Re: Walmart refused to sell SIM card

NDesai — Wed, 19 Feb 2020 01:45:48 GMT

@Jb456 wrote:
Oracles please merge?
https://productioncommunity.publicmobile.ca/t5/Retail/Walmart-refused-to-sell-SIM-card/m-p/503052

@Luddite @ShawnC13 @computergeek541

Done

Re: Walmart refused to sell SIM card

gblackma — Wed, 19 Feb 2020 02:11:13 GMT

@PeggyC , @kateyyj I'm quite sure if you were to go back to the same places and speak to more reasonable sales associates, you would be able buy the SIM. Basically there is no official statement from the head office ordering them to do that. Email Walmart Canada and ask them about it. And then post the reply here.

Re: Walmart refused to sell SIM card

darlicious — Wed, 19 Feb 2020 06:49:00 GMT

@PeggyC Unfortunately I dont believe public mobile is willing to take walmart on in this case as they wield a hefty sword in the retail business. If they can get visa to back down i dont public mobile is going to waste their time. I would recommend the mobile shop in superstore for your sim card needs.

Please note koodo may charge activation fees....if they will sell a $10 SIM card great but I would not recommend them for activations. It is too bad that London drugs is only as far east as winnipeg they are an excellent retail partner in the West for public mobile.

Re: Walmart refused to sell SIM card

XionBunny — Wed, 19 Feb 2020 03:15:15 GMT

that's why I order my sims online to avoid shady practices like that.

Re: Walmart refused to sell SIM card

CannonFodder — Wed, 19 Feb 2020 04:07:32 GMT

@darlicious wrote:
@PeggyC I would recommend the mobile shop in superstore for your sim card needs.

@PeggyC I'll second what @darlicious typed, and I quoted above. While I don't have extensive experience with this sort of thing, the Mobile Shop in our local(Mission, BC) Real Canadian Superstore, is VERY good with customer service, and have ZERO issues with selling whatever SIM you may need(in my case, Lucky to start with, and then PM, and Chatr for my wife's phone).

Re: Walmart refused to sell SIM card

iPhoneUser — Wed, 19 Feb 2020 04:16:31 GMT

So. For the Walmart’s that refuse to sell a SIM card only...they assume you are doing a first time set up. Has any one asked to buy a replacement SIM card due to loss or damage? How could they turn you down? Also....are you asking for department manager or store manager?

Re: Walmart refused to sell SIM card

GARB1962 — Wed, 19 Feb 2020 04:46:53 GMT

The Superstore Mobile Shop will also give you 1000 PC Optimum points as well (worth a whole $1). You may have to remind them but I had no issue getting 1000 points per each of 2 sim cards purchased a couple of weeks ago.

Re: Walmart refused to sell SIM card

PaulatPM — Wed, 19 Feb 2020 05:10:13 GMT

Well,technically they can't refuse, but of course they will try to sell you some other carriers SIM because they make more money on those and you will end up paying more from your pocket. We likes PM but these stores not.

Re: Walmart refused to sell SIM card

PeggyC — Wed, 19 Feb 2020 14:55:50 GMT

Good suggestion. Will email Walmart about this incident and get back to you with the result.

Re: Walmart refused to sell SIM card

PeggyC — Wed, 19 Feb 2020 14:59:42 GMT

At first, I didn't aware that PM expanded many retailers, like Loblaws. I asked my friend to buy it from Amazon with cheaper price.

Re: Walmart refused to sell SIM card

iamcdn — Wed, 19 Feb 2020 15:09:12 GMT

How much cheaper was it? I thought all sim cards for PM cost $10 everywhere they are sold