topic Re: Self-serve page not loading in Get Support

Self-serve page not loading

TerryK — Wed, 05 Jan 2022 14:33:54 GMT

Hi,

I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

Re: Self-serve page not loading

gblackma — Tue, 18 Feb 2020 23:03:28 GMT

Yes @TerryK it seems to be down.

@TerryK wrote:
Hi,
I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

Re: Self-serve page not loading

Purplepan — Tue, 18 Feb 2020 23:04:34 GMT

You aren't the only one. It's possible that it is temporarily down, sometimes this happens especially if there is high traffic.

If you can't wait to use self service online, dial *611 from your device for other self serve options.

Re: Self-serve page not loading

gblackma — Wed, 19 Feb 2020 00:56:56 GMT

@TerryK seems to be working now, I just logged on. I'm in Toronto using a Samsung tablet and google chrome.

Re: Self-serve page not loading

jarmas — Tue, 18 Feb 2020 23:15:03 GMT

Not loading for me either.

Re: Self-serve page not loading

Staliger — Tue, 18 Feb 2020 23:16:38 GMT

@TerryK wrote:
Hi,
I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

@TerryK Yep same for me. Have to wait to be fixed.

Re: Self-serve page not loading

TerryK — Tue, 18 Feb 2020 23:17:05 GMT

Still not working out here in the West

Re: Self-serve page not loading

jarmas — Tue, 18 Feb 2020 23:18:52 GMT

I am in Ottawa

Re: Self-serve page not loading

geopublic — Tue, 18 Feb 2020 23:33:48 GMT

@TerryK wrote:
Hi,
I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

@TerryK it's been down for more than an hour. Hopefully it comes back up soon.

Re: Self-serve page not loading

geopublic — Tue, 18 Feb 2020 23:35:04 GMT

@TerryK it's back online now. 🙂

Re: Self-serve page not loading

Staliger — Tue, 18 Feb 2020 23:47:53 GMT

@TerryK @jarmas check now. Should work fine.

Re: Self-serve page not loading

ashopcell — Tue, 31 Aug 2021 14:43:09 GMT

Not working for me either on 3 different browsers, worked yesderday afternoon fine?

Re: Self-serve page not loading

ashopcell — Tue, 31 Aug 2021 14:46:33 GMT

Re: Self-serve page not loading

Triguy — Tue, 31 Aug 2021 14:57:53 GMT

Try using Chrome. Also try clearing your cache and cookies then reboot.

Re: Self-serve page not loading

ashopcell — Tue, 31 Aug 2021 15:23:36 GMT

Tried full browser clear, restart in computer, chrome, firefox and edge browsers...

Re: Self-serve page not loading

Triguy — Tue, 31 Aug 2021 15:26:20 GMT

@ashopcell The site should be accessible now.