topic Re: Porting a number from Telus in Get Support

Porting a number from Telus

hdeering — Wed, 05 Jan 2022 14:33:46 GMT

Trying to port my number from Telus which should be relatively simple but keeps getting this message

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

I entered the number correctly, I DO NOT want a new number.

Any sugestions?

Thanks

Re: Porting a number from Telus

gblackma — Tue, 18 Feb 2020 20:36:18 GMT

The system is finicky @hdeering , activate with a temporary PM number and set up your self service / my account . Then port your Telus number after from within it. This gives you a safety net in case there is a problem with your port.

@hdeering wrote:
Trying to port my number from Telus which should be relatively simple but keeps getting this message
We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.
I entered the number correctly, I DO NOT want a new number.
Any sugestions?
Thanks

Re: Porting a number from Telus

geopublic — Tue, 18 Feb 2020 20:40:32 GMT

@hdeering wrote:
Trying to port my number from Telus which should be relatively simple but keeps getting this message
We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.
I entered the number correctly, I DO NOT want a new number.
Any sugestions?
Thanks

@hdeering Best to contact the Moderator team they should be able to determine/resolve the issue.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Porting a number from Telus

GreaseMonkey — Tue, 18 Feb 2020 20:50:30 GMT

Message

Moderator_Team

Let them know about your issues. They are very helpful and this will be resolved pretty quick depending how busy they are.

Good Luck.

Re: Porting a number from Telus

Toost — Tue, 18 Feb 2020 21:10:37 GMT

We had some issues porting a number from Bell. Stupidest thing: we tried it on a different computer and then it went trough. Not sure if that would work for you but who knows?

Re: Porting a number from Telus

dabr — Tue, 18 Feb 2020 21:15:25 GMT

@hdeering You could try clearing your cache/cookies and try a different browser in incognito mode. PM's site can be a little glitchy and sometimes waiting an hour also helps. Also try what @Toost suggested and try another computer if you can.

Re: Porting a number from Telus

CannonFodder — Tue, 18 Feb 2020 21:35:54 GMT

@gblackma wrote:
The system is finicky @hdeering , activate with a temporary PM number and set up your self service / my account . Then port your Telus number after from within it. This gives you a safety net in case there is a problem with your port.

@hdeering The above advice is a good idea if you REALLY need, and/or want phone services quickly, but make sure to NOT close your Telus account before you get around to porting your number. If, however, waiting 'til it gets done is not that big of a big deal, then carry on trying to port your current number.

Re: Porting a number from Telus

hdeering — Wed, 19 Feb 2020 01:40:25 GMT

Tried it. Still no luck. Thanks for the suggestion.

Re: Porting a number from Telus

CannonFodder — Wed, 19 Feb 2020 03:23:58 GMT

@hdeering No response from the Moderator team yet?

Re: Porting a number from Telus

hdeering — Wed, 19 Feb 2020 13:33:53 GMT

Thanks for your reply. Little hesitant to do that. If they cant port my number now how can I be sure they can do it after I sign up up PM with a new number? Don't want to end up with two phone packages. If its this much trouble to sign up I can only imagine the issues with cancelling and getting a refund. I guess paying a little extra with someone to speak with is worth it.

Re: Porting a number from Telus

hdeering — Wed, 19 Feb 2020 13:36:27 GMT

Nothing!!!!

Re: Porting a number from Telus

gblackma — Wed, 19 Feb 2020 14:07:01 GMT

@hdeering setting up an account with a temporary number and porting from within gives you a safety net. In the remote case in which something goes wrong. It also allows you a reference point through which to contact customer service / moderators here. As long as your Telus account is open, there should be no problems with your port.

It's a prepaid service. There are no refunds. Is your account a Koodo prepaid one?

Re: Porting a number from Telus

fujiyama — Wed, 19 Feb 2020 17:37:07 GMT

@hdeering:

Just out of curiosity, go to this link:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en

Enter the Telus number you are trying to port over into that page, and let us know what it says.

Also, can you tell us the area code and first three digits of the phone number?

Re: Porting a number from Telus

hdeering — Wed, 19 Feb 2020 17:55:12 GMT

Not eligible. 709 222

Re: Porting a number from Telus

hdeering — Wed, 19 Feb 2020 18:02:34 GMT

Now I'm getting this message

Invalid SIM
Please enter a referral code.
The Self Serve username you have entered is not available. Please try again with a different email address.

Seriously!!!!!

Re: Porting a number from Telus

fujiyama — Wed, 19 Feb 2020 18:27:40 GMT

@hdeering wrote:
Not eligible. 709 222

Interesting, this is the first actual case of a number with a tier one carrier that is not available to it's own lower tier brands, that I know of anyway. But I've heard that Newfoundland numbers are somewhat of a special case.

Sorry to say that you most likely will need a new number if you want to use Public mobile, @hdeering. Luckily you did not buy a sim or activate an account yet, correct? If so, you can think this over (re: getting a new number) before switching.

Re: Porting a number from Telus

computergeek541 — Thu, 20 Feb 2020 06:22:16 GMT

@fujiyama wrote:
@hdeering wrote:
Not eligible. 709 222
Interesting, this is the first actual case of a number with a tier one carrier that is not available to it's own lower tier brands, that I know of anyway. But I've heard that Newfoundland numbers are somewhat of a special case.

Sorry to say that you most likely will need a new number if you want to use Public mobile, @hdeering. Luckily you did not buy a sim or activate an account yet, correct? If so, you can think this over (re: getting a new number) before switching.

Those phone numbers are Bay Roberts and are assigned to Telus Mobility. It can be ported to Public Mobile. CNAC doesn't have number assigned to Public Mobile. They are number allocated to Telus Mobility. @hdeering You will need to get the moderators to manually proceed.

Re: Porting a number from Telus

hdeering — Thu, 20 Feb 2020 13:00:56 GMT

How do i contact moderators?

Re: Porting a number from Telus

geopublic — Thu, 20 Feb 2020 13:02:03 GMT

@hdeering wrote:
How do i contact moderators?

@hdeering

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

Please note that account verification may be required when contacting the Moderator Team

Re: Porting a number from Telus

CannonFodder — Thu, 20 Feb 2020 18:02:35 GMT

@hdeering wrote:
How do i contact moderators?

The 3rd post of this thread, on page 1..... but, I suppose, since @geopublic repeated himself, by now you've contacted them. Let us know what the issue turned out to be, if you ever find out.