topic Re: activate website down in Get Support

activate website down

foxtrot16m — Wed, 05 Jan 2022 14:33:35 GMT

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

Re: activate website down

Staliger — Tue, 18 Feb 2020 17:40:51 GMT

@foxtrot16m wrote:
i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

@foxtrot16m can you try incognito mode/another browser or device? If doesn't work, wait a little bit and try again.

Re: activate website down

foxtrot16m — Tue, 18 Feb 2020 17:42:52 GMT

the guy at the store was trying around 10am the site was down in the store

i have been trying since i got home using those sugestions with no luck but every so often instead of a blank page i get a page saying "the darkfires terrorist network has hacked this, paypal $10,000 to lwhite@nrw.ca to unlock it

Re: activate website down

gblackma — Tue, 18 Feb 2020 18:12:08 GMT

@foxtrot16m a PM customer service rep is known as a moderator and can only be contacted through Autobot Simon, or via private message. This whiteboard has been happening intermittently lately. So contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And point this out to them.

@foxtrot16m wrote:
i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

Re: activate website down

Triguy — Tue, 18 Feb 2020 17:44:43 GMT

Try clearing your cache and cookies then reboot. Also try another browser.

Re: activate website down

foxtrot16m — Tue, 18 Feb 2020 17:49:48 GMT

tried that and as i said guy at store tried too so his computer always works but not now

Re: activate website down

darlicious — Tue, 18 Feb 2020 17:53:04 GMT

@foxtrot16m

I just went to get started....activate SIM....it went straight to the activation page. Do you have a different computer you can Use?

Re: activate website down

CannonFodder — Tue, 18 Feb 2020 18:32:01 GMT

@darlicious wrote:
@foxtrot16m
I just went to get started....activate SIM....it went straight to the activation page. Do you have a different computer you can Use?

I just tried that in Firefox, and got the blank, white page. Then I tried using Chrome, using Incognito mode, and got the same blank, white page. Then I closed Chrome's Incognito window, cleared the history, in Chrome's regular, non-Incognito mode, and tried again, and it went straight to the activation page.

As for this, "but every so often instead of a blank page i get a page saying "the darkfires terrorist network has hacked this, paypal $10,000 to lwhite@nrw.ca to unlock it", @foxtrot16m methinks you need to do a virus scan, and/or malware scans on that computer.

Re: activate website down

Alyssalovesugly — Tue, 18 Feb 2020 21:32:24 GMT

this does nothing! VERY dissappointed

Re: activate website down

darlicious — Tue, 18 Feb 2020 21:36:00 GMT

@Alyssalovesugly Are you experiencing the same issue?

Re: activate website down

Alyssalovesugly — Tue, 18 Feb 2020 21:37:25 GMT

Yes I am attempting to activate a sim card on behalf of my great grandmother who is 81 years old. I have cleared my cache, deleted browsing history, tried other browsers but I still just get the white blank page when I try to load this page for activation: https://activate.publicmobile.ca/

Re: activate website down

dabr — Tue, 18 Feb 2020 21:37:33 GMT

@Alyssalovesugly wrote:
this does nothing! VERY dissappointed

@Alyssalovesugly What does nothing? Can you elaborate what you tried and what your issue is? With a few more details someone here might be able to help you a little better.

Re: activate website down

darlicious — Tue, 18 Feb 2020 21:40:24 GMT

@Alyssalovesugly What browser are you using? Which other ones have you tried? Normally chrome and firefox work best. Use secret/incognito mode.

Re: activate website down

CannonFodder — Tue, 18 Feb 2020 21:40:07 GMT

@Alyssalovesugly wrote:
this does nothing! VERY dissappointed

Assuming you're also talking about the topic of this thread(edit - ninja'd yet again!), I suggest you try some of the advice given earlier..... I JUST tried it with Firefox, and it worked fine here, although it wasn't working with FF when I tried it earlier.

Re: activate website down

darlicious — Tue, 18 Feb 2020 21:42:59 GMT

@Alyssalovesugly I just tried with chrome and got the blank page. Firefox was fine earlier when i tried it.

Re: activate website down

Alyssalovesugly — Tue, 18 Feb 2020 21:43:21 GMT

I have tried on literally every browser; Chrome, Firefox, Safari....all give me the blank white screen. Cache/downloads/browsing all clear.

Re: activate website down

CannonFodder — Tue, 18 Feb 2020 21:43:57 GMT

@darlicious wrote:
@Alyssalovesugly What browser are you using? Which other ones have you tried? Normally chrome and firefox work best. Use secret/incognito mode.

That, and what device are you trying to do this on? I sincerely HOPE you're NOT trying this on, for instance, Great Grandma's 10+ yr. old PC, running WindowsXP......

Re: activate website down

Alyssalovesugly — Tue, 18 Feb 2020 21:44:35 GMT

Omg... Ya'll are obnoxious. Never **bleep**ing mind.

Re: activate website down

darlicious — Tue, 18 Feb 2020 21:46:41 GMT

@Alyssalovesugly I'm just going to ignore that last comment because I know you're frustrated. Try rebooting the device your using.

Re: activate website down

geogolem — Tue, 18 Feb 2020 21:48:01 GMT

@Alyssalovesugly wrote:
Omg... Ya'll are obnoxious. Never **bleep**ing mind.

lol --> I am also having troubles with the site.

I am quite tech savvy so it is not something trivial like a web browser, cookies etc.

The site (self serve portal) appears to be down. I have no idea why, nor do I know when it will be back up. I checked here on the forum to see if they posted anything about the site being down.