topic Re: Login in Get Support

Login

Cheyanne1997 — Wed, 05 Jan 2022 14:33:18 GMT

I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

Re: Login

gblackma — Tue, 18 Feb 2020 14:50:52 GMT

@Cheyanne1997 the moderators are customer service here. To contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

If this doesn't work for you contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to the community.

@Cheyanne1997 wrote:
I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

Re: Login

Triguy — Tue, 18 Feb 2020 14:58:56 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Login

Staliger — Tue, 18 Feb 2020 17:07:12 GMT

@Cheyanne1997 wrote:
I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

@Cheyanne1997 Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437