topic No phone reception in Get Support

No phone reception

suebutcher — Wed, 05 Jan 2022 14:33:03 GMT

not able to make or recieve calls as of today

What is problem

Re: No phone reception

Anonymous — Tue, 18 Feb 2020 02:05:56 GMT

@suebutcher wrote:
not able to make or recieve calls as of today
What is problem

What plan are you on?

Maybe you're on the $10 plan and you've used all your minutes.

Or your plan has expired and you account is suspended.

Re: No phone reception

scorpio17 — Tue, 18 Feb 2020 02:07:31 GMT

What about SMS? What plan do you use?

@suebutcher wrote:
not able to make or recieve calls as of today
What is problem

Re: No phone reception

gblackma — Tue, 18 Feb 2020 02:10:03 GMT

@suebutcher when did you activate your plan? And has it ever worked properly? Did you port your number over? And if you did, was it a cell phone or landline? Thanks.

@suebutcher wrote:
not able to make or recieve calls as of today
What is problem

Re: No phone reception

CannonFodder — Tue, 18 Feb 2020 03:18:40 GMT

@suebutcher Yeah, not exactly much info to go on there.... some answers to the other posters' questions would definitely help.

Re: No phone reception

computergeek541 — Tue, 18 Feb 2020 04:59:34 GMT

@suebutcher wrote:
not able to make or recieve calls as of today
What is problem

As for the no reception part, does it say anything on the phone's screen such as emergency calls only, invalid sim, or sim card not provisioned?

Re: No phone reception

darlicious — Tue, 18 Feb 2020 05:49:47 GMT

@suebutcher

Was your renewal last night? Your Auto pay may have failed. Check your account and see what it says. If it suspended make a payment and reactivate. Reboot phone.

If this is not the issue try rebooting your phone. If that doesn't work try turning airplane mode on. Wait 10 minutes. Turn airplane mode off. See if it connects to the network. Make a call.

Re: No phone reception

suebutcher — Wed, 26 Feb 2020 03:44:34 GMT

All working one day after problem

rebooted phone, thx for your help

THX