topic Re: Reset password in Get Support

Reset password

Charoucinha — Wed, 05 Jan 2022 14:32:55 GMT

Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. Can you help please?

Thank you,

Ana

Re: Reset password

gblackma — Tue, 18 Feb 2020 00:49:42 GMT

@Charoucinha You should contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). If you are unable to reach them this way, use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Charoucinha wrote:
Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. Can you help please?
Thank you,
Ana

Re: Reset password

Staliger — Tue, 18 Feb 2020 01:04:30 GMT

@Charoucinha wrote:
Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. Can you help please?
Thank you,
Ana

@Charoucinha Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

geopublic — Tue, 18 Feb 2020 01:08:41 GMT

@Charoucinha You need to submit a ticket and be able to prove that you are the account holder.