topic Re: Text messages in Get Support

Text messages

charliegooddog — Wed, 05 Jan 2022 14:32:53 GMT

How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"

Can I opt to not receive these?

Re: Text messages

kselmak — Tue, 18 Feb 2020 00:30:23 GMT

Sorry you can't

And I don't suggest blocking them as you can miss on something. Also this is easy and quick way to check if all your rewards are accounted for

It's not too many

Re: Text messages

gblackma — Tue, 18 Feb 2020 00:29:44 GMT

@charliegooddog You cannot opt out of them. You can block them on your phone. But you will not receive any promotional messages from PM.

@charliegooddog wrote:
How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"
Can I opt to not receive these?

Re: Text messages

scorpio17 — Tue, 18 Feb 2020 01:00:29 GMT

Why don't you want to receive such messages?

You could block Publicmobile number in your phone but I do not recommend it. You may miss some important information.

@charliegooddog wrote:
How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"
Can I opt to not receive these?

Re: Text messages

geopublic — Tue, 18 Feb 2020 01:15:47 GMT

@charliegooddog Let's say someone was able to port your your number from Public Mobile. Just before this happens PM will send you a text informing you that this is about to happen. Don't you want to be notified?

Re: Text messages

charliegooddog — Tue, 25 Feb 2020 13:44:48 GMT

Perhaps I used an incorrect word and I should have asked how to "unsubscribe" from these specific types of text messages thereby leaving open the ability to get security messages. I have opted to pay automatically by credit card so by extension I expect to have paid automatically every month and no not require an automated thanks for doing so. Similarly, the rewards are supposed to be automatic and if I want to know I could log in and see, no notice required.

I just find these types of texts annoying.

Re: Text messages

gblackma — Tue, 25 Feb 2020 13:50:10 GMT

As mentioned above @charliegooddog you can only block them. And by doing that, if the security messages also come from 611. You block them too.

Re: Text messages

LFollows — Sun, 31 May 2020 16:14:24 GMT

I agree, and if we do have to receive messages why can't PM combine the two text messages they send in just 1 message? "Thanks for paying AND the following discounts have been applied". Done, no need for another text.

We have 3 phones on public mobile in our house so we get 6 text messages a month saying we paid and describing our discounts. If we could cut that in half it would be great.

Re: Text messages

geopublic — Sun, 31 May 2020 16:18:48 GMT

@LFollows wrote:
I agree, and if we do have to receive messages why can't PM combine the two text messages they send in just 1 message? "Thanks for paying AND the following discounts have been applied". Done, no need for another text.
We have 3 phones on public mobile in our house so we get 6 text messages a month saying we paid and describing our discounts. If we could cut that in half it would be great.

Because they are two separate processes that occur at different times during the plan renewal process so it's possible for one to fail and another to complete.

Re: Text messages

Anonymous — Sun, 31 May 2020 16:23:28 GMT

I just can't fathom how this hurts. So you get some nice informative texts from your phone provider around renewal time. Ignore it if you like. Register it in your brain thinking oh ok. Whatever. Why does it matter? It'll just get buried in your pile of texts from everybody else anyway.

Re: Text messages

gblackma — Sun, 31 May 2020 16:26:38 GMT

They are very helpful. The reason that I knew my rewards were not applied. Was I didn't get the message. Stay safe

Re: Text messages

darlicious — Tue, 02 Jun 2020 10:44:33 GMT

@LFollows @gblackma

They are not only informative the two texts are a warning that many users ask for.....but don't realize they get when autopay fails. If you rely on the autopay system to pay your bill you will recieve the rewards text first when your rewards are converted into a credit in your account. The system then applies the plan amount against the available balance. If there is still an outstanding balance autopay kicks in......if it fails you will not get the second text and your plan will be suspended.