topic Re: My auto payment today did not apply rewards in Get Support

My auto payment today did not apply rewards

fairchse — Wed, 05 Jan 2022 14:32:50 GMT

I was billed the full amount my auto payment rewards were not applied this time

What to do next

Re: My auto payment today did not apply rewards

geopublic — Thu, 24 Oct 2019 14:45:43 GMT

@fairchse

To submit a ticket to Public Mobile do the following:

Re: My auto payment today did not apply rewards

popping — Thu, 24 Oct 2019 14:58:36 GMT

I got my rewards on one of my accounts 4 days ago.

I have another renewal on Oct 26 morning after the system maintenance. Finger crossed...

Re: My auto payment today did not apply rewards

totalUser — Thu, 24 Oct 2019 15:06:25 GMT

After you talk to moderators you will have to be patient, it seems to be a thing now, many users have complained about this. It may take them couple of hours or more, but dont worry you will receive the money in the form of credit for the next bill. Check if everything is accounted for.

Cheers

Re: My auto payment today did not apply rewards

will13am — Thu, 24 Oct 2019 15:12:42 GMT

@popping wrote:
I got my rewards on one of my accounts 4 days ago.
I have another renewal on Oct 26 morning after the system maintenance. Finger crossed...

It seems like this problem has been going on for the past 2, possibly 3 days and so you missed the boat luckily. I doubt the upcoming maintenance outage was to deal with this but with the system removed from service, it is definitely an opportunity to inject additional work scope. TBH, they should not wait another day if they don't have to. There is going to be a lot of accounts that will need triage. Three days of this means roughly 10% of the accounts will be affected.

Re: My auto payment today did not apply rewards

Lar — Thu, 24 Oct 2019 15:27:22 GMT

Reported my account not applying rewards and it was fixed (for now) in less than 30 minutes. Thanks to the forum for pointing out there may be a problem so I checked my account. I do wonder about others that are not on the forum to see what's happening. Cheers

Re: My auto payment today did not apply rewards

john_ — Thu, 24 Oct 2019 15:48:07 GMT

I have the same issue! Any direction for help?

Thank you

Re: My auto payment today did not apply rewards

geopublic — Thu, 24 Oct 2019 18:02:42 GMT

@john_ Submit a ticket to PM.

Re: My auto payment today did not apply rewards

srlawren — Thu, 24 Oct 2019 18:05:25 GMT

@geopublic wrote:
@john_ Submit a ticket to PM.

@geopublic @john_ no, this is NOT necessary.

More here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missing-Rewards-upon-plan/m-p/442915/highlight/true#M32464

Re: My auto payment today did not apply rewards

geopublic — Thu, 24 Oct 2019 18:06:46 GMT

@srlawren Noted, thanks!