topic Re: Rewards weren’t applied in Get Support

Rewards weren’t applied

Bainer55 — Wed, 05 Jan 2022 14:32:49 GMT

Contacted Mods haven’t heard anything. This is what you you get with no brick and mortar

Re: Rewards weren’t applied

totalUser — Thu, 24 Oct 2019 13:51:58 GMT

They will, just hang in there

When did you contact them?

It took them couple of hrs to get back to me with that issue, they applied it to my account before they responded actually, so i noticed correct amount before i got response. By now they may be much more people with this issue

Re: Rewards weren’t applied

Bainer55 — Thu, 24 Oct 2019 14:06:51 GMT

One of the mods replied to this post then deleted it wtf

Re: Rewards weren’t applied

CS_Agent — Thu, 24 Oct 2019 14:07:17 GMT

Hi @Bainer55

Hope you have a great day.

Please contact us in private by clicking the question mark on the bottom of the page, right corner and will be more than happy to help.

Regards,

PM Mod Team

Re: Rewards weren’t applied

Bainer55 — Thu, 24 Oct 2019 14:08:55 GMT

I did. Then was asked to verify my account which again I did. Then no response...

Re: Rewards weren’t applied

will13am — Thu, 24 Oct 2019 14:57:52 GMT

@Bainer55 wrote:
One of the mods replied to this post then deleted it wtf

The way things are supposed to work here is that if you need any assistance that does not involving accessing and fixing something in your account, you use this community forum to seek assistance. Other customers will offer help. Account access related interactions go through the moderator team. Since access to personal information is involved in these interactions, they should never be done through community forum posts. They are conducted via private messages with the moderator team. This is perhaps why messages that may involve personal information which should never be posted in the community forum was deleted.

Re: Rewards weren’t applied

totalUser — Thu, 24 Oct 2019 15:13:07 GMT

@Bainer55 wrote:
One of the mods replied to this post then deleted it wtf

That message was supposed to be private, you can probably find it in your private inbox, top right corner ( little envelope)

Looks like the problem is about to be solved.

Cheers

Re: Rewards weren’t applied

LovesToPM — Thu, 24 Oct 2019 18:13:24 GMT

Here's the update: new issue affecting renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

There is no need to contact Public Mobile.

PM is already aware. Your reward is forthcoming.

Re: Rewards weren’t applied

Loree — Thu, 24 Oct 2019 18:23:22 GMT

I've been with same issues I can't see my rewards, I called #611 and the phone service inform me the whole amount and no discount at all. I won't pay until they fix this thing, I've sent a PM to a Moderator and still no answer. Is a shame that loyal customers who believe in PM have to go throught this unpleasant situation.

Re: Rewards weren’t applied

dabr — Thu, 24 Oct 2019 18:25:16 GMT

@Loree wrote:
I've been with same issues I can't see my rewards, I called #611 and the phone service inform me the whole amount and no discount at all. I won't pay until they fix this thing, I've sent a PM to a Moderator and still no answer. Is a shame that loyal customers who believe in PM have to go throught this unpleasant situation.

@Loree As pointed out by @LovesToPM PM is aware of this issue and are in the process of fixing it. Seems like it has affected many people, so a bit of patience is required on your part right now.

Re: Rewards weren’t applied

Loree — Thu, 24 Oct 2019 20:56:48 GMT

Thank you for your help. 🙂

Re: Rewards weren’t applied

kerago — Thu, 24 Oct 2019 20:59:14 GMT

Read the announcement. One of them actually refers to that problem exactly. I am sure they will fix it soon...