topic Re: new activation no service in Get Support

new activation no service

pwpenn — Wed, 05 Jan 2022 14:32:39 GMT

Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:27:38 GMT

@pwpenn wrote:
Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!

Have you created you self serve account and logged in? It is different than the community account where we are now.

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:27:41 GMT

Yes, account created and active. Able to log and see payment info etc.

Re: new activation no service

dabr — Mon, 17 Feb 2020 21:28:49 GMT

@pwpenn wrote:
Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!

How long ago did you activate? It's possible the porting isn't complete as it can take anywhere from a few minutes to a few hours.

Are you still able to use your phone with the previous carrier? If yes, then you just need to wait until porting is completed.

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:30:20 GMT

@pwpenn wrote:
Yes, account created and active. Able to log and see payment info etc.

Ok, it says active! Good, Did you port a number on activation or take a new number?

Re: new activation no service

Luddite — Mon, 17 Feb 2020 21:32:31 GMT

@pwpenn wrote:
Yes, account created and active. Able to log and see payment info etc.

Even a delayed port will allow all services except incoming calls.

a) What message shows on your phone when you reboot with the PM SIM installed?

b) Try your PM SIM in another unlocked phone?

c) What happens when you dial 611?

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:36:19 GMT

Ported the number. Just tried putting in the old SIM and it said "no service". Reinserted the Public Mobile SIM and restarted the phone, still showing "No Service." Yes it might take awhile I guess, but other times I've switced it's been immediate. Thanks for helping....

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:37:33 GMT

Try this while you wait.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: new activation no service

aragingbull — Mon, 17 Feb 2020 21:41:13 GMT

For what it's worth, mine took about an hour after porting to get service. I too was anxious but wasn't overly concerned as the port was successful. If worse comes to worse, you can always pm the mods for assistance.

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:42:21 GMT

Just tried the PM SIM is another phone, iPhone 7 as well and "Public Mobile" comes up. So it must be a setting somewhere???

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:44:37 GMT

@pwpenn wrote:
Just tried the PM SIM is another phone, iPhone 7 as well and "Public Mobile" comes up. So it must be a setting somewhere???

Try a network reset with the sim in the phone!

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:46:07 GMT

Thanks. Yes am anxious, but I did contact the moderators. Just interesting that the SIM works in one iPhone 7 but not the other. That would mean that the porting is completed?

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:47:00 GMT

@pwpenn wrote:
Thanks. Yes am anxious, but I did contact the moderators. Just interesting that the SIM works in one iPhone 7 but not the other. That would mean that the porting is completed?

Yes, it is just a matter of getting your phone to talk to the network.

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:47:06 GMT

Yes, I did a Network reset with the PM SIM in the phone.

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:49:35 GMT

Still no service?

What happens if you try a working sim in your phione?

Re: new activation no service

Luddite — Mon, 17 Feb 2020 21:49:29 GMT

@pwpenn wrote:
Ported the number. Just tried putting in the old SIM and it said "no service". Reinserted the Public Mobile SIM and restarted the phone, still showing "No Service." Yes it might take awhile I guess, but other times I've switced it's been immediate. Thanks for helping....

@pwpenn "No service" is not a good sign. Are you certain the phone is unlocked, even if purchased from Bell? Just noticed that you said the SIM works in another iPhone; ergo it's your phone that's the culprit here.

Check out: https://support.apple.com/en-us/HT201415

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:49:49 GMT

nope

Re: new activation no service

krazykiwi — Mon, 17 Feb 2020 21:51:17 GMT

Is this a new/used phone that you just received?

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:51:40 GMT

I'm not certain of anything at this point. And will try anything. I'll have a look at the article, but also how do I make sure phone is unlocked?

Re: new activation no service

pwpenn — Mon, 17 Feb 2020 21:52:31 GMT

Not a new phone. Have had it a few years, maybe 2 years or so.